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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​


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Residential | Business
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Fire Hydrant Colors

Think all fire hydrants were red? Guess again. The different colors painted on fire hydrants actually serve a purpose – and it’s not for aesthetics.

Residential | Business | Safety
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Safe Practices

Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.

Residential | Business
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Consumer Confidence Report (CCR)

Jackson Energy Authority’s dedication to providing our customers with safe, award-winning, high quality drinking water has been proven time and time again.

Residential | Business | Safety
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Emergency Disinfection

When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.

Residential | Safety
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Lead & Copper

The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.

Business | Safety
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Water Leak Checks

Significant sources of water waste for many homes are drips and leaks from pipes, fittings and plumbing fixtures - estimated to waste over 10 percent of household water.

Residential | Business
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Our Water

Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.

Residential | Business
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Source Water Protection

Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.

Residential | Business
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Water Treatment

Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.

Customer Service Chat