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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​


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All Services
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Garbage Pickup

The cities of Jackson and Medina use contractors for sollid waste collection while Jackson Energy Authority serves as a billing and collection agent only as a convenience for both cities.

Residential | Business | Contractor | Support
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New Self-Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant in Jackson. Check them out.

Residential
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Whole Home Coverage

Achieve fast, reliable, consistent Internet throughout your home with Home Area Network and Plume Adaptive WiFi™.

Residential
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Settings & Controls

Explore parental controls and guest access through HomePass® with unparalleled capabilities.

Residential
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Safe & Secure WiFi

Learn about safe and secured devices, worry-free browsing and no advertisements with Home Area Network.

Residential
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About Home Area Network

Learn about Home Area Network and the equipment needed to get started for WiFi connectivity in your home.

Residential
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HBO Max

The HBO you know and love - now with the HBO Max app. Stream everything on HBO + even more amazing shows and movies. Free with your current HBO subscription.

Residential | Support
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JEA Text Alerts

Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.

All Services
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Reliable Public Power Providers

Jackson Energy Authority’s mission of delivering safe reliable electric service to our community receives national recognition.