Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn
more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone
services. Search results include a customer category and service icon(s) in a color-coded bar to
help indicate the section where the topic can be found within the website. Explore these
sections of our website for even more helpful information.
Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.
Showing all results.
The cities of Jackson and Medina use contractors for sollid waste collection while Jackson Energy Authority serves as a billing and collection agent only as a convenience for both cities.
Pay your JEA bill at PAY Site® Kiosks inside FoodGiant in Jackson. Check them out.
Achieve fast, reliable, consistent Internet throughout your home with Home Area Network and Plume Adaptive WiFi™.
Explore parental controls and guest access through HomePass® with unparalleled capabilities.
Learn about safe and secured devices, worry-free browsing and no advertisements with Home Area Network.
Learn about Home Area Network and the equipment needed to get started for WiFi connectivity in your home.
The HBO you know and love - now with the HBO Max app. Stream everything on HBO + even more amazing shows and movies. Free with your current HBO subscription.
Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.
Jackson Energy Authority’s mission of delivering safe reliable electric service to our community receives national recognition.