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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​

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Contractor | Safety
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Utility Professionals Provide Free Safety Training

Get the information you need to respond safely to an emergency or disaster that involves utilities

All Services
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JEA Water Division Earns Perfect Score on TDEC Water System Sanitary Survey

For the 3rd consecutive time, JEA earned perfect scores for both JEA and Mercer water systems.

Residential | Business | Support
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Online Bill Pay

Paying your utility bill and managing your account via our online portal is a convenient, time-saving method.

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Construction Materials

Any contractor/developer planning to use construction materials not currently listed on the pre-approved materials list must fill out and submit a variance form for approvals.

Residential | Support
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Affordable Connectivity Program (ACP) Ending April 2024

Find information about the ACP coming to an end.

All Services
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10-Digit Dialing in 731 Area

Starting October 24, 2021: Dial 731 and the telephone number for all local calls. Learn more about 10-digit dialing…

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Self-Generated Solar Energy

Thinking about self-generating power by using solar panels? It’s important to discuss your potential project with JEA before beginning.

Residential | Contractor
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Green Connect

Make sure your solar system is installed to Jackson Energy Authority and Tennessee Valley Authority program standards.

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Green Flex

Your business can easily and affordably meet carbon reduction goals and make a big impact by supporting large-scale wind generation.

Customer Service Chat