Business offices will be closed Monday, January 20 in observance of Martin Luther King, Jr. Day. Please visit one of our Customer Center Kiosks or our website if you need to make a utility payment. Crews will be on standby, so in the event of a utility emergency, please call 731-422-7500. Have a safe holiday.
Jackson Energy Authority maintains terms regarding the information and use of our Website and Mobile App, including privacy policies related to any customer information gathered through our Website and Mobile App. Use the links below to learn more about these terms and policies.
In this section, you’ll find documents for terms, policies and notifications required with use of our EPlus Broadband services.
Learn more about the products and services we provide upon request to help customers with visual impairments and disabilities to use their equipment more easily. Also, learn how to contact us about Closed-Captioning.
Consistent with FCC regulations, we fully disclose information about our broadband Internet access services.
Review important information concerning your cable, internet and telephone services including equipment compatibility, privacy, CPNI and customer service. Additional policies regarding requests for connection, installation, and theft of service are available.
View our policy regarding the responsible use of our network, equipment, systems, Internet services, and websites by our customers.
In addition to strenuous safeguards that we have in place to ensure your privacy rights, the Federal Communication Commission (FCC) requires we notify you of your rights to restrict the use of your CPNI.
View these terms for installation and/or service to any of your broadband services.
For Jackson Energy Authority/EPlus Broadband’s FCC EEO Public File Report, please click here.
To file a Title VI complaint with Jackson Energy Authority, please contact Barry Cross, Title VI Coordinator, at 731-422-7330.