Jackson Energy Authority maintains terms regarding the information and use of our Website and Mobile App, including privacy policies related to any customer information gathered through our Website and Mobile App. Use the links below to learn more about these terms and policies.

In this section, you’ll find documents for terms, policies and notifications required with use of our EPlus Broadband services.

Guide Assistance and Audible Support Information

Learn more about the products and services we provide upon request to help customers with visual impairments and disabilities to use their equipment more easily. Also, learn how to contact us about Closed-Captioning.

Open Internet Disclosure/Net Neutrality

Consistent with FCC regulations, we fully disclose information about our broadband Internet access services.

Annual Customer Notice

Review important information concerning your cable, internet and telephone services including equipment compatibility, privacy, CPNI and customer service. Additional policies regarding requests for connection, installation, and theft of service are available.

Acceptable Use Policy

View our policy regarding the responsible use of our network, equipment, systems, Internet services, and websites by our customers.

Customer Proprietary Network Information (CPNI)

In addition to strenuous safeguards that we have in place to ensure your privacy rights, the Federal Communication Commission (FCC) requires we notify you of your rights to restrict the use of your CPNI.

Service Terms and Conditions

View these terms for installation and/or service to any of your broadband services.

Public Inspection Files & Support Information

Jackson Energy Authority cable television system license information is available to the public on the Federal Communications Commission (FCC) website.

Accessibility Statement

Jackson Energy Authority is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Small and Minority-Owned Business Participation Program

JEA recognizes the important role diversity plays in the local economy and is committed to including those local, diverse-owned businesses in procurement opportunities.

Service Information for Law Enforcement Requests

Law enforcement requests related to Jackson Energy Authority service information should be directed to the designated agent.

Notice Regarding Jackson Energy Authority’s Gas Division Contribution to the Jackson Chamber of Commerce for Economic Development Purposes

Jackson Energy Authority Gas Division compliance with Tennessee Code Annotated, § 7-34-115(a).

Public Records

View Jackson Energy Authority/EPlus Broadband’s FCC EEO Public File Report.

Visit the FCC Public Inspection Files - EEO Records.

Learn more about Jackson Energy Authority’s records act or submit a request.

Title VI

To file a Title VI complaint with Jackson Energy Authority, please contact Barry Cross, Title VI Coordinator, at 731-422-7330.

To file a Title VI complaint with the Department of Justice, please click here.