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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.



Residential

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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VU-IT! App powered by TiVo®

Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.

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TV Everywhere

Access more TV content even on-the-go with Watch TV Everywhere!

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TiVo® VU-IT! OnDemand

Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.

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TiVo® Voice Control Remote

Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.

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TiVo® Video Apps

Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.

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TiVo® Smart Home Compatibility

Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.

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TiVo® Multi-Screen Experience

Easily stream or transfer shows to your iPad or other mobile device using the VU-IT app! Watch, download, schedule recordings and browse listings on the go.

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TiVo® DVR & OnePass™

TiVo DVR with 6 tuners and 150 hours of HD recording is your ticket to limitless entertainment. Record now or setup a OnePass to record a series.

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Telephone Service

Learn more about the features included with your home telephone service.

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Internet Speeds

Learn about our fiber-fast speeds: 60 Mbps to 1000 Mbps.

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Premiums

Learn more about HBO, Cinemax, Showtime, Starz, EPIX, and TV Japan premium channels.

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Pay-Per-View & Sports Packages

Check out sports, movies and events to add to your cable package.

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Max Speeds

Helpful tips to maximize your EPlus Broadband internet speed.

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How to Read Your Broadband Bill

View a sample bill with broadband services and descriptions.

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Home Area Network

Internet connectivity in your home with no wires and no worries.

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Fiber-to-the-home

The EPlus Broadband network is a glass fiber network offering higher bandwidth.

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Equipment Specs

Keeping your computer and devices updated is important for optimal Internet performance.

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Equipment

Learn more about converter boxes, Remotes and more.

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EPlusTV 6 – Lens of the Community.

Channel 6, and 206HD features exclusive local programming all about our community.

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Email Accounts

Learn more about EPlus.net email included FREE with your Home Internet subscription.

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Battery Backup

We provide a FREE 8-hr battery backup for EPlus Broadband telephone service.

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About TiVo®

Learn about the TiVo experience and the equipment needed to get started with total control of the TV programming you love!

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4K

Available with TiVo service, 4K channels bring a much higher resolution video experience.

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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

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JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

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Services Offered

Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Cross Connection Control & Backflow Prevention

Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.

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System Maintenance

Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.

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Fire Hydrants

Not only are the fire hydrants throughout our city a staple in emergency relief situations, they are also important to insurance rates.

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Fire Hydrant Colors

Think all fire hydrants were red? Guess again. The different colors painted on fire hydrants actually serve a purpose – and it’s not for aesthetics.

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Safe Practices

Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.

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Consumer Confidence Report (CCR)

Jackson Energy Authority’s dedication to providing our customers with safe, award-winning, high quality drinking water has been proven time and time again.

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Emergency Disinfection

When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.

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Lead & Copper

The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.

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Our Water

Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.

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Source Water Protection

Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.

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Water Treatment

Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.

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Locating Your Water Meter

Knowing where to locate your water meter doesn’t have to be as difficult as finding a needle in a haystack.

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Understanding Your Water Meter

Knowing the basics of your water meter can help you monitor your water usage and be prepared in the event of an emergency.

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Reading Your Water Meter

Knowing how to read your meter can help you keep a close eye on your daily, monthly and yearly water usage.

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Preventing Wastewater Backups

Wastewater backups can be unpleasant, costly and cause potential health risks. Using your toilet as a trash can is most often the culprit. Clean pipes = no gripes.

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Hazardous Materials

Wastewater belongs in the sanitary sewer - hazardous materials do not. These should be disposed of properly to help protect the wastewater system and the environment.

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Clear the F.O.G.

Fats, Oils and Grease from cooking and food scraps can collect in the wastewater lines and form large clogs, referred to as fatbergs, that can cause costly, damaging issues.

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Sanitary Sewer vs. Storm Sewer

Not all drains are the same. Understanding the difference and respecting their separate purposes can help prevent environmental pollution

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Wastewater System Cleaning

Just as the arteries in the human body get clogged and need clearing, so do the wastewater pipes. A thorough cleaning leaves the pipes free of debris and sediments.

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Repairs & Rehabilitation

Once inflow and infiltration sources along the wastewater system have been identified, proper repairs and rehabilitation can add life to the wastewater system.

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Inflow & Infiltration

Sanitary sewers can develop cracks or breaks that allow clear water (groundwater) to enter the system, causing treatment and potential overflow issues.

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Wastewater Treatment

Once considered as unnecessary, wastewater treatment is now an essential process that helps protect against disease-causing bacteria, viruses and water pollution.

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Wastewater Collection

Before wastewater gets to the treatment process, it has to be collected and then transported to the treatment plants through a complex but efficient network.

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Our Wastewater System

Jackson Energy Authority’s wastewater system provides an invaluable, vital service for the health of our community and good stewardship of our environment.

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No-Cost & Low-Cost Tips

Making a few simple changes around the house can save you energy and money.

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Hot & Cold Weather Tips

Help keep your utility bills manageable during the heat of the summer and cold of the winter.

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Home Energy Audits

Is your home energy efficient? Track down energy waste with a home energy audit. eScore can help evaluate your home and suggest improvements to help save energy and money.

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Carbon Monoxide

With its odorless, colorless, tasteless and non-irritating properties, Carbon Monoxide can be dangerous. Know the signs of CO poisoning to prevent harm.

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Pipeline Markers

Because natural gas is transported through an underground pipeline system, it’s important have an awareness of markers for the pipelines in our community.

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Gas Public Awareness

Safety is our top priority… in the delivery of natural gas services and in the efforts to communicate the importance of staying safe around natural gas.

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Natural Gas Safety Checks

Performing inspections of natural gas equipment and appliances is necessary to ensure safe, proper operation.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Grilling with Gas

There’s nothing like the convenience and ease of grilling with gas.

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An Endless Supply of Gas

Rid yourself of the hassle of changing out portable cylinder tanks or worse yet, running out of fuel in the middle of cooking that delicious meal.

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Premium Durable Gas Grills

Skip the big box stores when shopping for a grill that will last. Grill like a pro for years with a premium, durable gas grill from Jackson Energy Authority.

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Smell Propane?

Propane gas is colorless and odorless in it’s natural state so for safety reasons a rotten-egg smell is added to aid in detecting leaks.

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Reading a Tank Gauge

An empty propane tank is not a good thing. Knowing how to read your tank gauge helps you monitor your fuel level.

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Progas Propane

Progas is not just another propane delivery service, it’s propane service backed by Jackson Energy Authority’s reputation of commitment.

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Propane Basics

Propane is the fuel in the portable white cylinders that fuel our grills, but did you know that this clean, domestic energy source can do so much more?

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Locating Your Gas Meter

Knowing where to locate your gas meter helps when you’re monitoring your home’s energy usage.

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Reading Your Gas Meter

Knowing how to read your meter can help you keep a close eye on your daily, monthly and yearly gas usage.

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Understanding Your Gas Meter

Knowing the basics of your gas meter can help you monitor your usage and be prepared in the event of an emergency.

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How Natural Gas is Used

Homes, businesses, farms, industries and vehicles all depend on natural gas fuel for many uses.

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Natural Gas Appliances at Home

Millions of Americans use natural gas to heat their homes, warm their water, cook their food, dry their clothes and provide standby power in an emergency.

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Benefits of Natural Gas

Natural gas is the versatile fuel source that provides convenience, comfort and reliability to millions.

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How Natural Gas Gets to Our Homes, Businesses, & Industries

Before it gets to our homes, natural gas must be extracted by production companies, moved into a transmission system and distributed via gas utilities or Local Distribution Companies (LDC’s) like Jackson Energy Authority.

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Natural Gas Basics

Natural gas was produced from the combination of heat and compaction pressure of organic material deep below the earth’s surface.

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Smell Gas?

Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.

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Appliance Energy Use

Appliances have a big impact on your utility bill. Utilizing the energy guide can help you determine your appliance usage or choosing the right appliance when buying new.

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Outdoor Lighting

From traffic lights to streetlights and security lights, each are critical to the safety and security of our community.

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Planting & Landscaping Guides

Trees, shrubs, flowers and decorative grasses are a great addition to our landscape but those planted too close to utility lines and equipment become safety hazards.

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Tree Pruning & Trimming FAQ

Get answers to some of our most frequently asked questions about our tree trimming and pruning practices.

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Tree Pruning & Trimming

Overgrown trees, fallen trees and tree limbs and entangled tree limbs are all safety hazards and major contributors to utility service outages.

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Reading Your Electric Meter

The electric meter on the side of your house is digital, so reading it is as easy as looking at the numbers in the display.

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Locating Your Electric Meter

Knowing where to locate your electric meter helps when you’re monitoring your home’s energy usage

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Understanding Your Electric Meter

Knowing basic information about your electric meter and how it works helps when you’re monitoring your home’s energy usage.

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Understanding Energy Use

Don’t let your home take over your energy bill. By understanding how your home consumes energy, you can better manage your energy use.

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How Electricity Gets to Our Homes

To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.


Business

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Solar Power

Jackson Energy Authority supports sustainability by using the power of the sun to generate renewable energy and market renewable energy credits to corprations and industries.

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Energy Conservation

Get expert advice and incentives to help you boost the bottom line of your business or industry, regardless of whether you are looking to minimize your carbon footprint, remain competitive or adopt smart technologies.

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Green Power

Make a lasting impact on the environment by supporting clean, renewable energy and reducing your carbon footprint.

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How CNG is Used

The same natural gas we use for home heating, water heating and cooking can also be used as a transportation fuel in motor vehicles. Globally, natural gas powers more than 12 million vehicles on the road today.

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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VU-IT! App powered by TiVo®

Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.

preview image logo

TiVo® VU-IT! OnDemand

Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.

preview image logo

TiVo® Voice Control Remote

Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.

preview image logo

TiVo® Video Apps

Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.

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TiVo® Smart Home Compatibility

Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.

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TiVo® Multi-Screen Experience

Easily stream or transfer shows to your iPad or other mobile device using the VU-IT app! Watch, download, schedule recordings and browse listings on the go.

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TiVo® DVR & OnePass™

TiVo DVR with 6 tuners and 150 hours of HD recording is your ticket to limitless entertainment. Record now or setup a OnePass to record a series.

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Standard Business TV Package

Check out this package designed for any business with break rooms, waiting rooms and more.

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PRI

Primary Rate Interface service provides a wide range of flexibility with your phone service.

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Our Facility

Learn about our state-of-the-art control center offering reliable services.

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Industry Solutions

We can customize service to fit healthcare and education, to every business in-between.

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How to Read Your Broadband Bill

View a sample bill with broadband services and descriptions.

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Hospitality TV Package

Learn about video services designed for restaurants, bars or public viewing establishments.

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Features

Learn about User Features and Accession Communicator benefits like the web portal and mobile app.

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Business Lines

Telephone service designed with your business in mind including best-in-class features.

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Business Internet Speeds

Learn more about our fiber-fast speeds: 250 Mbps – 1000 Mbps

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Benefits

Learn more about this cloud-based phone system that works with mobile devices.

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About TiVo®

Learn about the TiVo experience and the equipment needed to get started with total control of the TV programming you love!

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4K

Available with TiVo service, 4K channels bring a much higher resolution video experience.

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Business Start Services

Starting services with Jackson Energy Authority for your business is a simple process but could require documents, fees or deposits.

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Outdoor Security Lighting

Illuminate your parking lot while providing security with the help of durable LED security or floodlights.

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Unique Advantages

Jackson Energy Authority’s cost efficient utilities, reliable service, commitment to high quality and excellent customer service are all major advantages of site-selection or expansion in this community.

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Industrial Rates

Jackson Energy Authority works diligently to keep operating and maintenance expenses down to help maintain utility rates that fall well below the national average.

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Customized Service

Following site selection, forming a stable, working relationship is key to the smooth delivery of customized utility services created for operational success.

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Public Power

Public power is not-for-profit, community-owned utilities aligned with the goals of a city and invested in the community they serve.

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Carbon Monoxide

With its odorless, colorless, tasteless and non-irritating properties, Carbon Monoxide can be dangerous. Know the signs of CO poisoning to prevent harm.

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CNG Rates

Check out Jackson Energy Authority’s most current Compressed Natural Gas (CNG) rates.

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CNG Basics

Compressed Natural Gas is a greener, more efficient alternative to transportation fuel than gasoline or diesel.

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Energy Check

Monitor your energy consumption to help reduce energy waste and better manage your energy costs.

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Understanding Energy Use

Energy efficiency is an important factor to help drive down operation costs. By understanding how your business consumes energy, you can better manage your energy use.

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Utility Contractor Requirements

Contractors must have all applicable and current MU licensing.

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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

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JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

preview image logo

Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Efficiency & Conservation

Help protect the environment while saving money on your water and wastewater utility bill. Here are a few tips to use water efficiently.

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Cross Connection Control & Backflow Prevention

Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.

preview image logo

System Maintenance

Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.

preview image logo

Fire Hydrants

Not only are the fire hydrants throughout our city a staple in emergency relief situations, they are also important to insurance rates.

preview image logo

Fire Hydrant Colors

Think all fire hydrants were red? Guess again. The different colors painted on fire hydrants actually serve a purpose – and it’s not for aesthetics.

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Safe Practices

Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.

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Consumer Confidence Report (CCR)

Jackson Energy Authority’s dedication to providing our customers with safe, award-winning, high quality drinking water has been proven time and time again.

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Emergency Disinfection

When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.

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Water Leak Checks

Significant sources of water waste for many homes are drips and leaks from pipes, fittings and plumbing fixtures - estimated to waste over 10 percent of household water.

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Our Water

Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.

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Source Water Protection

Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.

preview image logo

Water Treatment

Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.

preview image logo

Preventing Wastewater Backups

Wastewater backups can be unpleasant, costly and cause potential health risks. Using your toilet as a trash can is most often the culprit. Clean pipes = no gripes.

preview image logo

Hazardous Materials

Wastewater belongs in the sanitary sewer - hazardous materials do not. These should be disposed of properly to help protect the wastewater system and the environment.

preview image logo

Sanitary Sewer vs. Storm Sewer

Not all drains are the same. Understanding the difference and respecting their separate purposes can help prevent environmental pollution

preview image logo

Wastewater System Cleaning

Just as the arteries in the human body get clogged and need clearing, so do the wastewater pipes. A thorough cleaning leaves the pipes free of debris and sediments.

preview image logo

Repairs & Rehabilitation

Once inflow and infiltration sources along the wastewater system have been identified, proper repairs and rehabilitation can add life to the wastewater system.

preview image logo

Inflow & Infiltration

Sanitary sewers can develop cracks or breaks that allow clear water (groundwater) to enter the system, causing treatment and potential overflow issues.

preview image logo

Wastewater Treatment

Once considered as unnecessary, wastewater treatment is now an essential process that helps protect against disease-causing bacteria, viruses and water pollution.

preview image logo

Wastewater Collection

Before wastewater gets to the treatment process, it has to be collected and then transported to the treatment plants through a complex but efficient network.

preview image logo

Our Wastewater System

Jackson Energy Authority’s wastewater system provides an invaluable, vital service for the health of our community and good stewardship of our environment.

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Pipeline Markers

Because natural gas is transported through an underground pipeline system, it’s important have an awareness of markers for the pipelines in our community.

preview image logo

Gas Public Awareness

Safety is our top priority… in the delivery of natural gas services and in the efforts to communicate the importance of staying safe around natural gas.

preview image logo

Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

preview image logo

Smell Propane?

Propane gas is colorless and odorless in it’s natural state so for safety reasons a rotten-egg smell is added to aid in detecting leaks.

preview image logo

Reading a Tank Gauge

An empty propane tank is not a good thing. Knowing how to read your tank gauge helps you monitor your fuel level.

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Progas Propane

Progas is not just another propane delivery service, it’s propane service backed by Jackson Energy Authority’s reputation of commitment.

preview image logo

Propane Basics

Propane is the fuel in the portable white cylinders that fuel our grills, but did you know that this clean, domestic energy source can do so much more?

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How Natural Gas is Used

Homes, businesses, farms, industries and vehicles all depend on natural gas fuel for many uses.

preview image logo

Benefits of Natural Gas

Natural gas is the versatile fuel source that provides convenience, comfort and reliability to millions.

preview image logo

How Natural Gas Gets to Our Homes, Businesses, & Industries

Before it gets to our homes, natural gas must be extracted by production companies, moved into a transmission system and distributed via gas utilities or Local Distribution Companies (LDC’s) like Jackson Energy Authority.

preview image logo

Natural Gas Basics

Natural gas was produced from the combination of heat and compaction pressure of organic material deep below the earth’s surface.

preview image logo

Smell Gas?

Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.

preview image logo

Planting & Landscaping Guides

Trees, shrubs, flowers and decorative grasses are a great addition to our landscape but those planted too close to utility lines and equipment become safety hazards.

preview image logo

How Electricity Gets to Our Homes

To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.


Contractor

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Wiring

Learn more about pre-wiring your building and TV/router placement.

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Smart Technology

Fiber provides the connectivity to make any structure a “smart space.”

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Getting Started

Whether you are a new/existing customer or starting a construction project, get started here.

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Benefits of Fiber

From faster internet to community development, fiber serves the rapidly expanding tech needs.

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Awards

View awards received by EPlus Broadband.

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Planning Forms

All needed planning forms and documents are managed by the City of Jackson Planning Department.

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Getting Started

Getting services started with Jackson Energy Authority is a simple process but could require documents or fees from other sources.

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Disconnect & Remove Services

A termination of services form must be submitted to Jackson Energy Authority before services can be disconnected and removed.

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Contact New Accounts

Get the help you need when working to create new businesses, homes and developments.

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Utility Contractor Requirements

Contractors must have all applicable and current MU licensing.

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Fire Protection Services

Fire protection services must be installed in all commercial, industrial and multi-unit developments.

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Fire Flow Tests

All developments are required to have fire flow tests performed by Jackson Energy Authority for many reasons.

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Backflow Prevention Assemblies

Jackson Energy Authority’s Cross Connection Control Policy requires the installation and annual testing of bacflow prevention assemblies.

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Understanding Meters

Find the water or wastewater meter that best fits your build project.

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Delivery of Gas Services

Before gas can be delivered to the build site, permit applications must be submitted and inspections passed.

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Benefits of Using

From convenience to comfort, reliability and more, natural gas offers many benefits for your clientele.

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Meter Bases

Certain requirements apply when determining the point of electric service attachment.

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Overhead vs. Underground Construction

When considering electric services for your building or development project, many factors determine which type to choose.

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Lighting Needs

Add security and increase curb appeal with the help of LED Lighting for your building or development project needs.

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Energy Cost Comparison

Comparing energy costs when designing a new home, business or facility can help determine end-user energy efficiency.

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Fees

Jackson Energy Authority strives to provide competitive fees to help keep the costs of development down.

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Permits & City Requirements

For the contractor and developer, there are necessary city and county processes, documents, fees and other materials not managed by Jackson Energy Authority.

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Getting Started

Getting services started with Jackson Energy Authority is a simple process but could require documents or fees from other sources.

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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

preview image logo

JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

preview image logo

Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

preview image logo

Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

preview image logo

Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

preview image logo

Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

preview image logo

Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

preview image logo

How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

preview image logo

Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

preview image logo

Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

preview image logo

Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

preview image logo

Smell Gas?

Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.


Support

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Tutorials & Support

Check out articles, videos and other helpful guides for EPlus Broadband services.

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Business Start Services

Starting services with Jackson Energy Authority for your business is a simple process but could require documents, fees or deposits.

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Generator Safety

Safety of our crews and customers is always our highest concern. Knowing how to properly use portable electric generators, especially during a disruptive event is a must.

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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

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JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

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Outage Center Frequently Asked Questions

Be informed with answers to outage questions before a major outage occurs.

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Causes of Outages

There’s no bad weather or wind… what’s making the power go out?

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Local Emergency Agencies

Get quick access to emergency numbers in the event of weather emergencies.

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Helping Others

Community donations collected can add up to make a big difference in the lives of those experiencing financial hardships.

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Services Offered

Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.

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Telephone

Call Jackson Energy Authority and follow voice prompts from the voice response menu to pay by telephone.

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Mail

Use the envelope enclosed with your bill to drop your utility bill payment in the mail.

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QR Codes

Pay your utility bill with just a snap of handy QR codes printed on your utility bill.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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Levelized Billing

Prevent drastic seasonal fluctuations (winter or summer) in your monthly utility bill with the help of levellzed billing.

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Meter Reading

Utility meters are typically read around the same time each month by well-trained, highly skilled meter readers.

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Scams

Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.

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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Downed Lines

Downed power lines and equipment pose significant danger to restoration efforts as well as the public. Be aware of the hazards to stay safe.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Smell Gas?

Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.


Safety

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Spam

Learn more about steps to take to help manage and prevent junk mail.

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PBX Fraud Prevention

Learn about PBX fraud, how to protect your business and prevent hacker activity.

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Exposed Equipment or Conduit

Contact us when you see exposed equipment/conduit that you suspect is abnormal.

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Damaged Cables

View helpful tips to consider in and around your home or business.

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Battery Backup

We provide a FREE 8-hr battery backup for EPlus Broadband telephone service.

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Carbon Monoxide

With its odorless, colorless, tasteless and non-irritating properties, Carbon Monoxide can be dangerous. Know the signs of CO poisoning to prevent harm.

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Fire Protection Services

Fire protection services must be installed in all commercial, industrial and multi-unit developments.

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Generator Safety

Safety of our crews and customers is always our highest concern. Knowing how to properly use portable electric generators, especially during a disruptive event is a must.

preview image logo

Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

preview image logo

JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

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Local Emergency Agencies

Get quick access to emergency numbers in the event of weather emergencies.

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Be Prepared

Severe weather events can occur at any time. Be prepared with an emergency plan and kit.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

preview image logo

Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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Employee Identification

Keeping the utility services flowing in our community requires help from over 400 employees. Asking for proper identification helps to avoid scammers and con-artists.

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Is That Pink Mold?

Ever notice the pink slimy residue that build up in your toilet bowl, on your shower floor or shower curtain? It’s not a water quality issue and it’s not mold.

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Prevent Frozen Pipes

During the cold months, pipes can freeze and pose an invisible threat. If they freeze and break, water damage can be significant and costly.

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Gas Appliance Safety

Natural gas appliances provide many benefits and conveniences to our everyday lives. Get tips on how to safely and efficiently use gas appliances.

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Gas Safety Tips

Natural gas is a clean, efficient and widely-used fuel for many applications. You can count on many years of safe, efficient use by practicing safe usage guidelines.

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Proper Flame

You can keep your gas appliances operating properly just by paying attention to the color and behavior of the flame.

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Electric Appliance Safety

Electric appliances can be found in aspects of our everyday lives. If used properly, they can make life much easier. Get tips on how to safely use electric appliances.

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Extension Cords

When used improperly, extension cords can overheat and cause fires. Always use extension cords as directed and remember the guidelines to help you stay safe.

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Surge Protection

Voltage spikes are a rare occurrence and can cause damage to electronics, appliances or equipment unless protected by a surge protection device.

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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

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How to Shut Off Gas at the Meter

In the event of an emergency such as post-natural disaster or gas escaping from pipes, it’s important to know how to shut off gas at the meter.

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Excess Flow Valves

When the natural gas flow exceeds certain limits, excess flow valves installed on your natural gas service line can stop the flow, providing safety benefits.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Meter Obstructions & Tampering

The utility meters on your property are vital to measuring your energy use. Keeping them free of obstructions and intentional interference allows for accurate readings.

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Portable Generators

During emergencies or natural disasters, safety for crews and customers is our highest concern. Portable generators, if used improperly, can cause hazardous conditions.

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Overhead Powerlines

Overhead power lines can be seen all throughout our community as they are a vital part of our electric transmission and distribution system. Always be aware of what’s overhead.

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Vehicle Accidents

Quite often, vehicle accidents occur that involve utility poles and electric lines. Always remember to take caution and heed the safety rules.

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Downed Lines

Downed power lines and equipment pose significant danger to restoration efforts as well as the public. Be aware of the hazards to stay safe.

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Cross Connection Control & Backflow Prevention

Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.

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Safe Practices

Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.

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Emergency Disinfection

When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.

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Lead & Copper

The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.

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Water Leak Checks

Significant sources of water waste for many homes are drips and leaks from pipes, fittings and plumbing fixtures - estimated to waste over 10 percent of household water.

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Unused, Expired Medication

Flushing unused prescription and over-the-counter medication is not the right method of disposal for many reasons. Here’s what you should know.

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Preventing Wastewater Backups

Wastewater backups can be unpleasant, costly and cause potential health risks. Using your toilet as a trash can is most often the culprit. Clean pipes = no gripes.

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Hazardous Materials

Wastewater belongs in the sanitary sewer - hazardous materials do not. These should be disposed of properly to help protect the wastewater system and the environment.

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Clear the F.O.G.

Fats, Oils and Grease from cooking and food scraps can collect in the wastewater lines and form large clogs, referred to as fatbergs, that can cause costly, damaging issues.

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Carbon Monoxide

With its odorless, colorless, tasteless and non-irritating properties, Carbon Monoxide can be dangerous. Know the signs of CO poisoning to prevent harm.

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Pipeline Markers

Because natural gas is transported through an underground pipeline system, it’s important have an awareness of markers for the pipelines in our community.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Smell Propane?

Propane gas is colorless and odorless in it’s natural state so for safety reasons a rotten-egg smell is added to aid in detecting leaks.

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Smell Gas?

Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.