Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and masks will continue to be preferred but not required to enter. Self-service kiosks are available 24/7 at both locations, no mask or social distancing required.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
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Achieve fast, reliable, consistent Internet throughout your home with Home Area Network and Plume Adaptive WiFi™.
Explore parental controls and guest access through HomePass® with unparalleled capabilities.
Learn about safe and secured devices, worry-free browsing and no advertisements with Home Area Network.
Learn about Home Area Network and the equipment needed to get started for WiFi connectivity in your home.
The HBO you know and love - now with the HBO Max app. Stream everything on HBO + even more amazing shows and movies. Free with your current HBO subscription.
Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.
Jackson Energy Authority’s mission of delivering safe reliable electric service to our community receives national recognition.
JEA is committed to business diversity by including local, small and minority-owned businesses in procurement opportunities
Public power utilities are community-owned, not-for-profit electric utilities that provide safe, reliable power.