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NEW ONLINE ACCOUNT MANAGEMENT SITE COMING JUNE 7, 2023

To create a better user experience, JEA will be replacing the current JEA MyBill Online Account Management portal as well as the JEA app with new, improved versions. Get a sneak peek before the 6/7 launch and find out what you need to do ahead of launch.

Contact Us

In case of an emergency or hazardous condition, call Jackson Energy Authority at 731-422-7500 or call 911.

Our support center covers a wide variety of customer needs and services.

To submit an inquiry to us via email complete the information below. Responses to these inquiries are usually returned within 24 hours during normal business hours. To visit us at one of our locations or to make an inquiry by phone, see "Our Locations" information.

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Our Locations

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JEA Customer Center - Midtown Directions Map

JEA Customer Center - Midtown

Hours: Walk-In M-F 8am-5pm
Drive-Thru 7:30am-6pm
Phone: (731) 422-7500
Address: 351 Dr. Martin Luther King Jr. Dr. Jackson, TN 38301

Directions

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JEA Customer Center - North Directions Map

JEA Customer Center - North

Hours: Walk-In M-F 8am-5pm
Drive-Thru 7:30am-6pm
Phone: (731) 422-7500
Address: 2030 Pleasant Plains Ext. Jackson, TN 38305

Directions