Customer Centers Updated Business Hours
Currently, both JEA Customer Center locations, 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext., are open for walk-in service. Until further notice, hours will be Monday - Friday, 8am-6pm Lobby (with a limit of 5 customers in the lobby at one time) and 7:30am-6pm Drive Thru.
COVID-19 Payment Arrangements
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Jackson Energy Authority is taking all precautions as directed by local, state and government health agencies.
Jackson Energy Authority’s mission of delivering safe reliable electric service to our community receives highest RP3 honors for the 7th consecutive time.
Check out the Free Previews available now with EPlus Broadband cable service.
In times like these, families are facing financial hardships and struggling to pay utility bills. If you would like to help, JEA offers a convenient way to donate to help these families.
We understand that sometimes it can be difficult to pay your energy bills, but assistance may be available through the Low Income Home Energy Assistance Program (LIHEAP).
Do you know what to do if you smell natural gas? Check out these natural gas tips to stay safe around natural gas.
View EPlus Broadband packages and pricing. Save when you bundle award-winning Cable TV, Internet and Telephone services for your home.
Paying your bill at the Customer Center Kiosk just got more convenient with the help of Fast Pass. Check it out!
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
