Customer Centers Resume Normal Business Hours
Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and masks will continue to be preferred but not required to enter. Self-service kiosks are available 24/7 at both locations, no mask or social distancing required.
COVID-19 Payment Arrangements
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Jackson Energy Authority is taking all precautions as directed by local, state and government health agencies.
Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.
In times like these, families are facing financial hardships and struggling to pay utility bills. If you would like to help, JEA offers a convenient way to donate to help these families.
View EPlus Broadband packages and pricing. Save when you bundle award-winning Cable TV, Internet and Telephone services for your home.
We understand that sometimes it can be difficult to pay your energy bills, but assistance may be available through the Low Income Home Energy Assistance Program (LIHEAP).
Jackson Energy Authority’s mission of delivering safe reliable electric service to our community receives highest RP3 honors for the 7th consecutive time.
Do you know what to do if you smell natural gas? Check out these natural gas tips to stay safe around natural gas.
Paying your bill at the Customer Center Kiosk just got more convenient with the help of Fast Pass. Check it out!
EPlus Broadband Internet includes no data caps and no worrying about extra fees or usage limits. Enjoy being online with fiber-fast speeds as much as you like.
