Online Account Management

Pay your bill, track your utility usage, get outage information, and more in the online account management portal. Menus, both by column and drop down, offer easy navigation to get real time information.

To set up an account, a 12-digit JEA account number and the last 4 digits of the Social Security number tied to the account, or any previous statement amount will be needed. Once setup is complete, functionality between the online portal and app will be seamless.

Sign Up

To help make the sign up process easier, please note the following steps:

Step 4 A & B

Step 4 C

Step 4 D

Autopay Setup (formerly Recurring Payment)

As of June 8, recurring payments should be set up in the new portal by using the "Autopay" feature. If you currently have a payment scheduled after June 7 in the JEA MyBill portal, it needs to be scheduled in the new online account management portal to avoid any delays in payment.

To set up Autopay, please note the following steps: