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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

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Safety
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Electric Appliance Safety

Electric appliances can be found in aspects of our everyday lives. If used properly, they can make life much easier. Get tips on how to safely use electric appliances.

Safety
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Extension Cords

When used improperly, extension cords can overheat and cause fires. Always use extension cords as directed and remember the guidelines to help you stay safe.

Safety
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Surge Protection

Voltage spikes are a rare occurrence and can cause damage to electronics, appliances or equipment unless protected by a surge protection device.

All Services
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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

All Services
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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

All Services
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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

Safety
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How to Shut Off Gas at the Meter

In the event of an emergency such as post-natural disaster or gas escaping from pipes, it’s important to know how to shut off gas at the meter.

Safety
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Excess Flow Valves

When the natural gas flow exceeds certain limits, excess flow valves installed on your natural gas service line can stop the flow, providing safety benefits.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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