Learning Center
Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn
more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone
services. Search results include a customer category and service icon(s) in a color-coded bar to
help indicate the section where the topic can be found within the website. Explore these
sections of our website for even more helpful information.
Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.
Articles
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Levelized Billing
Prevent drastic seasonal fluctuations (winter or summer) in your monthly utility bill with the help of levellzed billing.
Meter Reading
Utility meters are typically read around the same time each month by well-trained, highly skilled meter readers.
Scams
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
Employee Identification
Keeping the utility services flowing in our community requires help from over 400 employees. Asking for proper identification helps to avoid scammers and con-artists.
Is That Pink Mold?
Ever notice the pink slimy residue that build up in your toilet bowl, on your shower floor or shower curtain? It’s not a water quality issue and it’s not mold.
Prevent Frozen Pipes
During the cold months, pipes can freeze and pose an invisible threat. If they freeze and break, water damage can be significant and costly.
Gas Appliance Safety
Natural gas appliances provide many benefits and conveniences to our everyday lives. Get tips on how to safely and efficiently use gas appliances.
Gas Safety Tips
Natural gas is a clean, efficient and widely-used fuel for many applications. You can count on many years of safe, efficient use by practicing safe usage guidelines.
Proper Flame
You can keep your gas appliances operating properly just by paying attention to the color and behavior of the flame.