Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and masks will continue to be preferred but not required to enter. Self-service kiosks are available 24/7 at both locations, no mask or social distancing required.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
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Trees, shrubs, flowers and decorative grasses are a great addition to our landscape but those planted too close to utility lines and equipment become safety hazards.
Get answers to some of our most frequently asked questions about our tree trimming and pruning practices.
Overgrown trees, fallen trees and tree limbs and entangled tree limbs are all safety hazards and major contributors to utility service outages.
The electric meter on the side of your house is digital, so reading it is as easy as looking at the numbers in the display.
Knowing where to locate your electric meter helps when you’re monitoring your home’s energy usage
Knowing basic information about your electric meter and how it works helps when you’re monitoring your home’s energy usage.
Don’t let your home take over your energy bill. By understanding how your home consumes energy, you can better manage your energy use.
To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.