Pay Your Bill Request Service Report an Emergency Search the site

Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​


Showing all results.


Residential
preview image logo

Max Speeds

Helpful tips to maximize your EPlus Broadband internet speed.

Business
preview image logo

Industry Solutions

We can customize service to fit healthcare and education, to every business in-between.

Residential | Business
preview image logo

How to Read Your Broadband Bill

View a sample bill with broadband services and descriptions.

Business
preview image logo

Hospitality Cable TV Package - Business

Learn about video services designed for restaurants, bars or public viewing establishments.

Contractor
preview image logo

Getting Started

Whether you are a new/existing customer or starting a construction project, get started here.

Residential
preview image logo

Fiber-to-the-home

The EPlus Broadband network is a glass fiber network offering higher bandwidth.

Business
preview image logo

Features

Learn about User Features and Accession Communicator benefits like the web portal and mobile app.

Safety
preview image logo

Exposed Equipment or Conduit

Contact us when you see exposed equipment/conduit that you suspect is abnormal.

Residential
preview image logo

Equipment Specs

Keeping your computer and devices updated is important for optimal Internet performance.

Customer Service Chat