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Telephone
To make a payment using the Interactive Voice Response on the Telephone, call Jackson Energy Authority at 731-422-7500. From the voice response menu, choose Option #2 (make a payment) and follow the voice prompts. Payments can be made using your checking account, savings account, credit card (Discover, MasterCard or Visa)…
https://www.jaxenergy.com/index.php/learning-center-articles/telephone
If you prefer to make a payment via the USPS, use the envelope enclosed with your bill to drop your payment in the mail. Send the bottom stub portion of your bill along with your payment to Jackson Energy Authority, P.O. Box 2082, Memphis, TN 38101-2082.
https://www.jaxenergy.com/index.php/learning-center-articles/mail
Customer Centers
Visit one of Jackson Energy Authority’s two retail locations to make a payment and for all of your customer service needs. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk. Customer Center Midtown Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-5pm 351 Dr. Martin Luther…
https://www.jaxenergy.com/index.php/learning-center-articles/customer-centers
Mobile App
Manage your utility account anywhere, anytime from a smart device by using the Jackson Energy Authority app. FaceId allows for convenient login and easy-to-use menus provide account information in real-time. View statement and billing history Monitor utility usage Make a payment and save payment information Easily manage multiple accounts Receive…
https://www.jaxenergy.com/index.php/learning-center-articles/online-mobile
Paperless Billing
Tired of sifting through paper bills, keeping up with paper statements, writing checks and depending on postal mail deliveries, or shredding your statements to protect account information? Get less clutter and more convenience by enrolling in Jackson Energy Authority's paperless billing option. Once enrolled you'll have access to your Jackson…
https://www.jaxenergy.com/index.php/learning-center-articles/paperless-billing
Levelized Billing
The unpredictable weather often makes it difficult to manage your utility bills, especially during the hottest and coldest months of the year. You can guard against these large fluctuations and receive a more consistent bill year-round by signing up for Levelized Billing. Levelized billing is a payment program designed to…
https://www.jaxenergy.com/index.php/learning-center-articles/levelized-billing
Meter Reading
Jackson Energy Authority employs well-trained, highly skilled meter readers who work specific routes reading customer meters. Utility meters are typically read around the same time each month, with the date read reflected on your most current bill statement. Usage is determined by subtracting the previous month’s meter read from the…
https://www.jaxenergy.com/index.php/learning-center-articles/meter-reading
Scams
Across the nation, criminals have been targeting utility customers with schemes that impersonate utility companies and their actions, either by phone or electronic communications. The utility scams are intended to get your money in an urgent manner often with threats of discontinuing services to follow. For security and safety reasons,…
https://www.jaxenergy.com/index.php/learning-center-articles/scams
Employee Identification
There will come a time when it’s necessary for a Jackson Energy Authority employee to enter your home or business property to perform utility service work or maintenance. It is important to remember that Jackson Energy Authority employees, as well as Authorized Contractors, do not ask to enter a customer’s…
https://www.jaxenergy.com/index.php/learning-center-articles/employee-identification
Is That Pink Mold?
The pink slimy residue that’s most often found in the bathroom and around sinks/drains is not mold or an issue of water quality. The discoloration comes from evidence of a common bacterial inhabitant of our environment. This airborne bacteria, scientifically known as Serratia marcescens, produce a characteristic red pigment and…
https://www.jaxenergy.com/index.php/learning-center-articles/is-that-pink-mold