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Legal
In this section, you'll find documents for terms, policies and notifications for use of Jackson Energy Authority services. Customer Privacy Policy Jackson Energy Authority maintains terms regarding our practices with respect to your personally identifiable information and certain other information. Use the link below to learn more about this privacy…
https://www.jaxenergy.com/index.php/legal
Generator Safety
If your power goes out and you are using a portable generator, safety for our crews and customers is our highest concern. Please make sure to follow these important safety tips when using portable generators: Connect a portable generator DIRECTLY to appliances or equipment, NOT your existing house wiring. Make…
https://www.jaxenergy.com/index.php/learning-center-articles/generator-safety
Emergency Preparedness
Threatening weather and catastrophic storms can happen at any time day or night. Not only is it important to have an emergency plan in place for natural disasters but also a well-prepared emergency kit. It’s best to have enough food, water, and supplies to last at least 72 hours. Make…
https://www.jaxenergy.com/index.php/learning-center-articles/emergency-preparedness
Restoration Process
Powerful storms often pass through our area, leaving damage to our utility services. In many instances, we can diagnose and often repair problems with minimal impact on our customers. Unfortunately, there are those storms that create major system-wide damage, leaving customers without power for an extended period of time. Restoring…
https://www.jaxenergy.com/index.php/learning-center-articles/restoration-process
Outage Center Frequently Asked Questions
In the event of a major utility outage, Jackson Energy Authority personnel are focusing all attention on the process of getting power restored as quickly and safely as possible. Before calling a customer service representative, please review the information below for answers to your outage questions. If I see a…
https://www.jaxenergy.com/index.php/learning-center-articles/outages-faq
Causes of Outages
The cause of an outage can vary and can also affect the length of the restoration process. Below are some of the most common causes of outages: Animals Did you know animals are one of the top causes of electric outages? Despite the barriers and protective equipment in place, small…
https://www.jaxenergy.com/index.php/learning-center-articles/causes-of-outages
Local Emergency Agencies
For your convenience, we have listed a few local emergency numbers. For a complete list, please check the local phone directory. In An Emergency (Fire, Police, and Ambulance) Dial 911 Police (Jackson, TN) 731-425-8400 Sheriff (Madison Co) 731-423-6000 Jackson Energy Authority 731-422-7500 Tennessee One-Call System, Inc Call Before You Dig…
https://www.jaxenergy.com/index.php/learning-center-articles/local-emergency-agencies
Be Prepared
Jackson Energy Authority continuously monitors changing weather conditions for possible threats of bad weather. The possibility of severe weather events can often be forecast hours in advance, giving valuable time to set an emergency plan in motion. While Jackson Energy Authority follows an emergency plan, it’s a good idea for…
https://www.jaxenergy.com/index.php/learning-center-articles/be-prepared
Helping Others
A financial crisis created by unforeseen life events can happen to people from all walks of life. These financial hardships often lead many struggling to pay utility bills. Through community-funded programs, small donations collected can add up to make a big difference in the lives of those in our community.…
https://www.jaxenergy.com/index.php/learning-center-articles/helping-others
Services Offered
Jackson Energy Authority is one of the very few public utilities in the nation that offers the customer the convenience of getting all utilities from one company. We offer electric, natural gas, propane, wastewater, water, cable TV, Internet, and telephone services to customers based on their utility needs. While most…
https://www.jaxenergy.com/index.php/learning-center-articles/services-offered