Learning Center
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
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Proper Flame
You can keep your gas appliances operating properly just by paying attention to the color and behavior of the flame.
Electric Appliance Safety
Electric appliances can be found in aspects of our everyday lives. If used properly, they can make life much easier. Get tips on how to safely use electric appliances.
Extension Cords
When used improperly, extension cords can overheat and cause fires. Always use extension cords as directed and remember the guidelines to help you stay safe.
Surge Protection
Voltage spikes are a rare occurrence and can cause damage to electronics, appliances or equipment unless protected by a surge protection device.
Rates
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
How to Read Your Bill
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Non-Emergency Problems
Learn more about basic household utility and broadband problems that may not need immediate attention.
How to Shut Off Gas at the Meter
In the event of an emergency such as post-natural disaster or gas escaping from pipes, it’s important to know how to shut off gas at the meter.
Excess Flow Valves
When the natural gas flow exceeds certain limits, excess flow valves installed on your natural gas service line can stop the flow, providing safety benefits.