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Broadband
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Customer Safety
https://www.jaxenergy.com/index.php/safety/customer-safety
How to Shut Off Gas at the Meter
Before you shut off gas at the meter, you should know exactly where to locate your gas meter and the shutoff valve. Your natural gas meter should be mounted outside your home where the gas service line comes up from the ground to your meter, on the side or the…
https://www.jaxenergy.com/index.php/learning-center-articles/how-to-shut-off-gas-at-the-meter
Excess Flow Valves
A federal regulation of the U.S. Department of Transportation concerning gas pipeline safety requires all natural gas utilities to inform customers of their right to request the installation of an Excess Flow Valve (EFV) on qualified natural gas service lines. An EFV is a mechanical shut-off device that can be…
https://www.jaxenergy.com/index.php/learning-center-articles/excess-flow-valves
Crews & Worksites
Our employees are dedicated to providing the safest, most reliable utility services every day. It’s a responsibility that requires maintenance and repair done by individual servicemen, a small crew or large multi-person, multi-equipment worksites. These crews and worksites can be seen throughout the community day or night, in any kind…
https://www.jaxenergy.com/index.php/learning-center-articles/crews-worksites
Meter Obstructions & Tampering
To properly maintain services and ensure accurate readings, Jackson Energy Authority servicemen must have access to the meters on customers’ property. It is the responsibility of the utility customer to keep unfriendly animals, vegetation, debris and landscaping maintained at all times so as not to create an unsafe situation or…
https://www.jaxenergy.com/index.php/learning-center-articles/meter-obstructions-tampering
Portable Generators
When storms pass through our area leaving damage and destruction, the utility restoration process could take days, leaving customers without power for long periods of time. Most often, portable generators can be used to provide temporary power for urgent needs. It’s important to use portable generators with caution and follow…
https://www.jaxenergy.com/index.php/learning-center-articles/portable-generators
Overhead Powerlines
Electricity travels along the overhead power lines visible in communities everywhere so it’s important to always be aware of overhead lines. Remember to use extreme caution and stay away from overhead power lines. Materials such as metal, water, trees, the ground, animals and people can be conductors of electricity. If…
https://www.jaxenergy.com/index.php/learning-center-articles/overhead-powerlines
Vehicle Accidents
When live electric lines fall on a vehicle, the vehicle can become charged with electricity and pose extreme risks. If your vehicle comes in contact with a downed power line and you are inside, follow these rules: If there are no signs of flames or smoke: Stay inside the car.…
https://www.jaxenergy.com/index.php/learning-center-articles/vehicle-accidents
Downed Lines
Severe weather, vehicle accidents and other disasters often leave electric lines and equipment scattered about. It’s important to follow these rules to stay safe: Stay away from downed electric power lines and equipment and call Jackson Energy Authority to report. Never assume downed lines or equipment is safe because it’s…
https://www.jaxenergy.com/index.php/learning-center-articles/downed-lines