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Local Emergency Agencies
For your convenience, we have listed a few local emergency numbers. For a complete list, please check the local phone directory. In An Emergency (Fire, Police, and Ambulance) Dial 911 Police (Jackson, TN) 731-425-8400 Sheriff (Madison Co) 731-423-6000 Jackson Energy Authority 731-422-7500 Tennessee One-Call System, Inc Call Before You Dig…
https://www.jaxenergy.com/index.php/learning-center-articles/local-emergency-agencies
Be Prepared
Jackson Energy Authority continuously monitors changing weather conditions for possible threats of bad weather. The possibility of severe weather events can often be forecast hours in advance, giving valuable time to set an emergency plan in motion. While Jackson Energy Authority follows an emergency plan, it’s a good idea for…
https://www.jaxenergy.com/index.php/learning-center-articles/be-prepared
Helping Others
A financial crisis created by unforeseen life events can happen to people from all walks of life. These financial hardships often lead many struggling to pay utility bills. Through community-funded programs, small donations collected can add up to make a big difference in the lives of those in our community.…
https://www.jaxenergy.com/index.php/learning-center-articles/helping-others
Services Offered
Jackson Energy Authority is one of the very few public utilities in the nation that offers the customer the convenience of getting all utilities from one company. We offer electric, natural gas, propane, wastewater, water, cable TV, Internet, and telephone services to customers based on their utility needs. While most…
https://www.jaxenergy.com/index.php/learning-center-articles/services-offered
Telephone
To make a payment using the Interactive Voice Response on the Telephone, call Jackson Energy Authority at 731-422-7500. From the voice response menu, choose Option #2 (make a payment) and follow the voice prompts. Payments can be made using your checking account, savings account, credit card (Discover, MasterCard or Visa)…
https://www.jaxenergy.com/index.php/learning-center-articles/telephone
If you prefer to make a payment via the USPS, use the envelope enclosed with your bill to drop your payment in the mail. Send the bottom stub portion of your bill along with your payment to Jackson Energy Authority, P.O. Box 2082, Memphis, TN 38101-2082.
https://www.jaxenergy.com/index.php/learning-center-articles/mail
Customer Centers
Visit one of Jackson Energy Authority’s two retail locations to make a payment and for all of your customer service needs. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk. Customer Center Midtown Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-5pm 351 Dr. Martin Luther…
https://www.jaxenergy.com/index.php/learning-center-articles/customer-centers
Mobile App
Manage your utility account anywhere, anytime from a smart device by using the Jackson Energy Authority app. FaceId allows for convenient login and easy-to-use menus provide account information in real-time. View statement and billing history Monitor utility usage Make a payment and save payment information Easily manage multiple accounts Receive…
https://www.jaxenergy.com/index.php/learning-center-articles/online-mobile
Paperless Billing
Tired of sifting through paper bills, keeping up with paper statements, writing checks and depending on postal mail deliveries, or shredding your statements to protect account information? Get less clutter and more convenience by enrolling in Jackson Energy Authority's paperless billing option. Once enrolled you'll have access to your Jackson…
https://www.jaxenergy.com/index.php/learning-center-articles/paperless-billing
Levelized Billing
The unpredictable weather often makes it difficult to manage your utility bills, especially during the hottest and coldest months of the year. You can guard against these large fluctuations and receive a more consistent bill year-round by signing up for Levelized Billing. Levelized billing is a payment program designed to…
https://www.jaxenergy.com/index.php/learning-center-articles/levelized-billing