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Products & Services

Jackson Energy Authority is your one-stop shop for utilities and EPlus Broadband services. Whether it’s cable TV service, the fastest Internet for everything you do online, telephone or Hosted PBX services for your business, you can count on us.

https://www.jaxenergy.com/index.php/business/broadband/business-broadband-products-services

Residential Services

New Residential Customer Welcome to our community! As your local utility provider, Jackson Energy Authority looks forward to helping you get connected to the most reliable utility and broadband services in town. Existing Residential Customer We appreciate the opportunity to serve our customers and make it our mission to provide…

https://www.jaxenergy.com/index.php/support/residential-services

Rates

Many factors that have an impact on utility rates cannot be controlled. However, Jackson Energy Authority works diligently to keep operating and maintenance expenses down. This efficient operation allows us to maintain utility rates that fall well below the national average. We are confident in knowing that our customers receive…

https://www.jaxenergy.com/index.php/learning-center-articles/rates

How to Read Your Bill

This sample bill is for descriptive purposes only. Dates, values, packages and rates may not be representative of those currently in effect. Customer Information: Service address – location where services are used Account number – 12-digit reference number unique to every Jackson Energy Authority customer Customer classification – indicates whether…

https://www.jaxenergy.com/index.php/learning-center-articles/how-to-read-your-bill

Non-Emergency Problems

Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it. Contact Us From time to time you may experience an issue with your utility services that needs attention but not immediately. Some…

https://www.jaxenergy.com/index.php/learning-center-articles/non-emergency-problems

Bills & Payments

Understanding My Bill Receiving one bill for multiple utility services that includes cable TV, Internet and telephone can be a convenience. It can also be overwhelming and stressful. Explore this section to help you understand how to read your bill, learn about levelized billing and review the many payment options…

https://www.jaxenergy.com/index.php/support/bills-payments

Emergencies

Knowing what to do in the event of an emergency is critical for our customers and community. Browse the stories below for important information that can help keep everyone safe.

https://www.jaxenergy.com/index.php/support/emergencies