COVID-19 Updates & Resources

COVID-19 (Coronavirus) has drastically altered our everyday lives. In continuing day-to-day operations, we can assure you that the health and well-being of our employees, our customers and our community is of primary concern. Jackson Energy Authority continues to take precautionary steps to minimize the threat and follow public health agencies and governmental authorities’ recommendations for COVID-19 procedures.

For the most current COVID updates from local Jackson-Madison County officials, watch EPlusTV channels 6 or 206HD. Visit for the schedule of live airings and replay dates.

JEA Customer Centers are operating under normal business hours. The lobbies will continue to have a customer limit and masks will continue to be required to enter. Self-service kiosks are available 24/7 at both locations, no mask or social distancing required.

When paying utility bills, Jackson Energy Authority would like to encourage customers to utilize one of the many payment methods below:

For more payment option information, please visit Bills & Payments.

At this time, we continue working to meet the needs of our customers while providing for the health and safety of all. Please heed all precautions to keep your family and community safe from COVID-19.


COVID-19 Fact Sheet

Know the facts about COVID-19 from the Centers for Disease Control

COVID-19 Symptoms

Review the symptoms of Coronavirus Disease from the Centers for Disease Control

Stop the Spread

Simple tips on how you can stop the spread of germs

What to Do If You Have COVID-19

Get the facts on steps you can take if you get sick with COVID-19
Current TN Department of Health Updates Centers for Disease Control COVID-19 Educational Resources