Sign In Request Service Emergency

Guide Assistance & Audible Support Information

TiVo® - Accessible User Interfaces

Jackson Energy Authority/EPlus Broadband provides products and services upon request to help customers with visual impairments and disabilities to use their equipment more easily.

We offer a TiVo device that includes features that audibly describe on-screen menu functions and offers easy to access closed-captioning capabilities. The TiVo device is available to customers at JEA’s advertised retail rate for TiVo.


TiVo will audibly access these essential functions:


Additionally, these functions are made available:

For more information or to request accessible products and services, please call us at 731-422-7500. 


For any concerns or complaints, please contact us via one of the following methods:

Email: closedcaptioning@jaxenergy.com
Phone: 731-422-7500
Fax: 731-422-7518

Mail: Jackson Energy Authority
ATTN: Clint Lee
P.O. Box 68
Jackson, TN 38302

Effective December 20, 2018

Print Icon Print Share Icon Share