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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.



Filtered Results

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Cross Connection Control & Backflow Prevention

Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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Consumer Confidence Report (CCR)

Jackson Energy Authority’s dedication to providing our customers with safe, award-winning, high quality drinking water has been proven time and time again.

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Fire Hydrant Colors

Think all fire hydrants were red? Guess again. The different colors painted on fire hydrants actually serve a purpose – and it’s not for aesthetics.

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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

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Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

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JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

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Fire Hydrants

Not only are the fire hydrants throughout our city a staple in emergency relief situations, they are also important to insurance rates.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Emergency Disinfection

When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.

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Safe Practices

Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.

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System Maintenance

Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.

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Services Offered

Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.

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Clear the F.O.G.

Fats, Oils and Grease from cooking and food scraps can collect in the wastewater lines and form large clogs, referred to as fatbergs, that can cause costly, damaging issues.

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Reading Your Water Meter

Knowing how to read your meter can help you keep a close eye on your daily, monthly and yearly water usage.

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Understanding Your Water Meter

Knowing the basics of your water meter can help you monitor your water usage and be prepared in the event of an emergency.

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Locating Your Water Meter

Knowing where to locate your water meter doesn’t have to be as difficult as finding a needle in a haystack.

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Water Treatment

Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.

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Lead & Copper

The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.

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Source Water Protection

Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.

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Our Water

Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.