Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and masks will continue to be preferred but not required to enter. Self-service kiosks are available 24/7 at both locations, no mask or social distancing required.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
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