Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
Jackson Energy Authority’s dedication to providing our customers with safe, award-winning, high quality drinking water has been proven time and time again.
Think all fire hydrants were red? Guess again. The different colors painted on fire hydrants actually serve a purpose – and it’s not for aesthetics.
Learn more about basic household utility and broadband problems that may not need immediate attention.
Save paper and the environment when you eliminate your paper bill and go paperless.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Restoring power following system-wide damage is a methodical, complex process.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Not only are the fire hydrants throughout our city a staple in emergency relief situations, they are also important to insurance rates.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.
Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.
Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.
Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.
Fats, Oils and Grease from cooking and food scraps can collect in the wastewater lines and form large clogs, referred to as fatbergs, that can cause costly, damaging issues.
Knowing how to read your meter can help you keep a close eye on your daily, monthly and yearly water usage.
Knowing the basics of your water meter can help you monitor your water usage and be prepared in the event of an emergency.
Knowing where to locate your water meter doesn’t have to be as difficult as finding a needle in a haystack.
Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.
The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.
Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.
Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.