JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
Not all drains are the same. Understanding the difference and respecting their separate purposes can help prevent environmental pollution
Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
Restoring power following system-wide damage is a methodical, complex process.
Save paper and the environment when you eliminate your paper bill and go paperless.
Learn more about basic household utility and broadband problems that may not need immediate attention.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
The most common sources of lead in drinking water are materials and components associated with service lines and home plumbing.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Once inflow and infiltration sources along the wastewater system have been identified, proper repairs and rehabilitation can add life to the wastewater system.
Sanitary sewers can develop cracks or breaks that allow clear water (groundwater) to enter the system, causing treatment and potential overflow issues.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.
Wastewater belongs in the sanitary sewer - hazardous materials do not. These should be disposed of properly to help protect the wastewater system and the environment.
Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.
Fats, Oils and Grease from cooking and food scraps can collect in the wastewater lines and form large clogs, referred to as fatbergs, that can cause costly, damaging issues.
Just as the arteries in the human body get clogged and need clearing, so do the wastewater pipes. A thorough cleaning leaves the pipes free of debris and sediments.
Wastewater backups can be unpleasant, costly and cause potential health risks. Using your toilet as a trash can is most often the culprit. Clean pipes = no gripes.
Once considered as unnecessary, wastewater treatment is now an essential process that helps protect against disease-causing bacteria, viruses and water pollution.
Before wastewater gets to the treatment process, it has to be collected and then transported to the treatment plants through a complex but efficient network.
Jackson Energy Authority’s wastewater system provides an invaluable, vital service for the health of our community and good stewardship of our environment.