JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
With its odorless, colorless, tasteless and non-irritating properties, Carbon Monoxide can be dangerous. Know the signs of CO poisoning to prevent harm.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
Is your home energy efficient? Track down energy waste with a home energy audit. eScore can help evaluate your home and suggest improvements to help save energy and money.
Making a few simple changes around the house can save you energy and money.
Before gas can be delivered to the build site, permit applications must be submitted and inspections passed.
Help keep your utility bills manageable during the heat of the summer and cold of the winter.
Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Homes, businesses, farms, industries and vehicles all depend on natural gas fuel for many uses.
Propane is the fuel in the portable white cylinders that fuel our grills, but did you know that this clean, domestic energy source can do so much more?
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
An empty propane tank is not a good thing. Knowing how to read your tank gauge helps you monitor your fuel level.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
Before it gets to our homes, natural gas must be extracted by production companies, moved into a transmission system and distributed via gas utilities or Local Distribution Companies (LDC’s) like Jackson Energy Authority.
Natural gas is the versatile fuel source that provides convenience, comfort and reliability to millions.
Millions of Americans use natural gas to heat their homes, warm their water, cook their food, dry their clothes and provide standby power in an emergency.
Learn more about basic household utility and broadband problems that may not need immediate attention.
Skip the big box stores when shopping for a grill that will last. Grill like a pro for years with a premium, durable gas grill from Jackson Energy Authority.
Progas is not just another propane delivery service, it’s propane service backed by Jackson Energy Authority’s reputation of commitment.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
Save paper and the environment when you eliminate your paper bill and go paperless.
Restoring power following system-wide damage is a methodical, complex process.
Because natural gas is transported through an underground pipeline system, it’s important have an awareness of markers for the pipelines in our community.
Propane gas is colorless and odorless in it’s natural state so for safety reasons a rotten-egg smell is added to aid in detecting leaks.
Rid yourself of the hassle of changing out portable cylinder tanks or worse yet, running out of fuel in the middle of cooking that delicious meal.
Knowing the basics of your gas meter can help you monitor your usage and be prepared in the event of an emergency.
Knowing how to read your meter can help you keep a close eye on your daily, monthly and yearly gas usage.
Knowing where to locate your gas meter helps when you’re monitoring your home’s energy usage.
Performing inspections of natural gas equipment and appliances is necessary to ensure safe, proper operation.
Safety is our top priority… in the delivery of natural gas services and in the efforts to communicate the importance of staying safe around natural gas.
There’s nothing like the convenience and ease of grilling with gas.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
Natural gas was produced from the combination of heat and compaction pressure of organic material deep below the earth’s surface.
Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.