JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
Overgrown trees, fallen trees and tree limbs and entangled tree limbs are all safety hazards and major contributors to utility service outages.
Get answers to some of our most frequently asked questions about our tree trimming and pruning practices.
Certain requirements apply when determining the point of electric service attachment.
Trees, shrubs, flowers and decorative grasses are a great addition to our landscape but those planted too close to utility lines and equipment become safety hazards.
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
Restoring power following system-wide damage is a methodical, complex process.
Save paper and the environment when you eliminate your paper bill and go paperless.
Learn more about basic household utility and broadband problems that may not need immediate attention.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Is your home energy efficient? Track down energy waste with a home energy audit. eScore can help evaluate your home and suggest improvements to help save energy and money.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
Appliances have a big impact on your utility bill. Utilizing the energy guide can help you determine your appliance usage or choosing the right appliance when buying new.
Don’t let your home take over your energy bill. By understanding how your home consumes energy, you can better manage your energy use.
To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.
Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.
Help keep your utility bills manageable during the heat of the summer and cold of the winter.
Making a few simple changes around the house can save you energy and money.
From traffic lights to streetlights and security lights, each are critical to the safety and security of our community.
Knowing basic information about your electric meter and how it works helps when you’re monitoring your home’s energy usage.
The electric meter on the side of your house is digital, so reading it is as easy as looking at the numbers in the display.
Knowing where to locate your electric meter helps when you’re monitoring your home’s energy usage
Jackson Energy Authority will no longer provide or install temporary electrical service poles.