Business offices will be closed Monday, January 20 in observance of Martin Luther King, Jr. Day. Please visit one of our Customer Center Kiosks or our website if you need to make a utility payment. Crews will be on standby, so in the event of a utility emergency, please call 731-422-7500. Have a safe holiday.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
Certain requirements apply when determining the point of electric service attachment.
Restoring power following system-wide damage is a methodical, complex process.
Learn more about basic household utility and broadband problems that may not need immediate attention.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Save paper and the environment when you eliminate your paper bill and go paperless.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Is your home energy efficient? Track down energy waste with a home energy audit. eScore can help evaluate your home and suggest improvements to help save energy and money.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
Appliances have a big impact on your utility bill. Utilizing the energy guide can help you determine your appliance usage or choosing the right appliance when buying new.
Don’t let your home take over your energy bill. By understanding how your home consumes energy, you can better manage your energy use.
To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.
Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.
Help keep your utility bills manageable during the heat of the summer and cold of the winter.
Making a few simple changes around the house can save you energy and money.
From traffic lights to streetlights and security lights, each are critical to the safety and security of our community.
The electric meter on the side of your house is digital, so reading it is as easy as looking at the numbers in the display.
Knowing where to locate your electric meter helps when you’re monitoring your home’s energy usage
Knowing basic information about your electric meter and how it works helps when you’re monitoring your home’s energy usage.