Sign In Request Service Emergency

Learning Center

Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.



Filtered Results

preview image logo

Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

preview image logo

Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

preview image logo

Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

preview image logo

How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

preview image logo

Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

preview image logo

Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

preview image logo

Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

preview image logo

Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

preview image logo

Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

preview image logo

JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

preview image logo

Home Energy Audits

Is your home energy efficient? Track down energy waste with a home energy audit. eScore can help evaluate your home and suggest improvements to help save energy and money.

preview image logo

Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

preview image logo

Appliance Energy Use

Appliances have a big impact on your utility bill. Utilizing the energy guide can help you determine your appliance usage or choosing the right appliance when buying new.

preview image logo

Understanding Energy Use

Don’t let your home take over your energy bill. By understanding how your home consumes energy, you can better manage your energy use.

preview image logo

How Electricity Gets to Our Homes

To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.

preview image logo

Services Offered

Jackson Energy Authority offers safe, reliable utility and telecommunications services to customers based on their specific needs.

preview image logo

Hot & Cold Weather Tips

Help keep your utility bills manageable during the heat of the summer and cold of the winter.

preview image logo

No-Cost & Low-Cost Tips

Making a few simple changes around the house can save you energy and money.

preview image logo

Outdoor Lighting

From traffic lights to streetlights and security lights, each are critical to the safety and security of our community.

preview image logo

Reading Your Electric Meter

The electric meter on the side of your house is digital, so reading it is as easy as looking at the numbers in the display.

preview image logo

Locating Your Electric Meter

Knowing where to locate your electric meter helps when you’re monitoring your home’s energy usage

preview image logo

Understanding Your Electric Meter

Knowing basic information about your electric meter and how it works helps when you’re monitoring your home’s energy usage.