JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
Think all fire hydrants were red? Guess again. The different colors painted on fire hydrants actually serve a purpose – and it’s not for aesthetics.
Jackson Energy Authority’s dedication to providing our customers with safe, award-winning, high quality drinking water has been proven time and time again.
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
Save paper and the environment when you eliminate your paper bill and go paperless.
Restoring power following system-wide damage is a methodical, complex process.
Learn more about basic household utility and broadband problems that may not need immediate attention.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Help protect the environment while saving money on your water and wastewater utility bill. Here are a few tips to use water efficiently.
Not only are the fire hydrants throughout our city a staple in emergency relief situations, they are also important to insurance rates.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
When regular water service is unavailable due to emergency situations, it may be necessary to boil water until water service is restored.
Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.
Drinking water delivered by Jackson Energy Authority is clean and safe. Maintaining that safe drinking water requires effort from our customer and community.
Starting services with Jackson Energy Authority for your business is a simple process but could require documents, fees or deposits.
Significant sources of water waste for many homes are drips and leaks from pipes, fittings and plumbing fixtures - estimated to waste over 10 percent of household water.
Before it arrives at your tap, Jackson Energy Authority water goes through a multi-step treatment process to remove sediment and impurities.
Groundwater is, and will continue to be, the source water for our community. As waster is one of our most essential natural resources, it’s important for us all to help protect it.
Jackson Energy Authority is fortunate to have access to the highest-quality ground water via deep wells located throughout the city.