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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.



Filtered Results

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

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Carbon Monoxide

With its odorless, colorless, tasteless and non-irritating properties, Carbon Monoxide can be dangerous. Know the signs of CO poisoning to prevent harm.

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Utility Contractor Requirements

Contractors must have all applicable and current MU licensing.

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How CNG is Used

The same natural gas we use for home heating, water heating and cooking can also be used as a transportation fuel in motor vehicles. Globally, natural gas powers more than 12 million vehicles on the road today.

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CNG Basics

Compressed Natural Gas is a greener, more efficient alternative to transportation fuel than gasoline or diesel.

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Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

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How Natural Gas is Used

Homes, businesses, farms, industries and vehicles all depend on natural gas fuel for many uses.

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Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Propane Basics

Propane is the fuel in the portable white cylinders that fuel our grills, but did you know that this clean, domestic energy source can do so much more?

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How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

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Reading a Tank Gauge

An empty propane tank is not a good thing. Knowing how to read your tank gauge helps you monitor your fuel level.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Benefits of Natural Gas

Natural gas is the versatile fuel source that provides convenience, comfort and reliability to millions.

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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

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How Natural Gas Gets to Our Homes, Businesses, & Industries

Before it gets to our homes, natural gas must be extracted by production companies, moved into a transmission system and distributed via gas utilities or Local Distribution Companies (LDC’s) like Jackson Energy Authority.

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Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Smell Propane?

Propane gas is colorless and odorless in it’s natural state so for safety reasons a rotten-egg smell is added to aid in detecting leaks.

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Progas Propane

Progas is not just another propane delivery service, it’s propane service backed by Jackson Energy Authority’s reputation of commitment.

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Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

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CNG Rates

Check out Jackson Energy Authority’s most current Compressed Natural Gas (CNG) rates.

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Pipeline Markers

Because natural gas is transported through an underground pipeline system, it’s important have an awareness of markers for the pipelines in our community.

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Gas Public Awareness

Safety is our top priority… in the delivery of natural gas services and in the efforts to communicate the importance of staying safe around natural gas.

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Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

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Business Start Services

Starting services with Jackson Energy Authority for your business is a simple process but could require documents, fees or deposits.

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Natural Gas Basics

Natural gas was produced from the combination of heat and compaction pressure of organic material deep below the earth’s surface.

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Smell Gas?

Knowing how to recognize the signs of a gas leak, what to do if you smell gas and who to call helps with quick, easy response times.