Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and masks will continue to be preferred but not required to enter. Self-service kiosks are available 24/7 at both locations, no mask or social distancing required.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
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Learn more about pre-wiring your building and TV/router placement.
Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.
Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.
Access more TV content even on-the-go with Watch TV Everywhere!
Check out articles, videos and other helpful guides for EPlus Broadband services.
Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.
Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.
Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.
Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.