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Learning Center

Welcome to the Jackson Energy Authority Learning Center! Search or browse topics to learn more about our electric, gas, propane, water, wastewater, cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​


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Residential | Business | Contractor | Support
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EPlus Jackson Connect - Public Wi-Fi

Learn how to use EPlus Jackson Connect and view a map of public Wi-Fi locations in downtown Jackson, TN.

Residential | Business | Contractor
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Public Natural Gas Utilities

Public natural gas utilities provide great benefits while meeting the energy needs of the homes, businesses, and industries in our community.

Residential
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Smart Technology for Your Home

A fiber optic network, paired with WiFi and Bluetooth, provides the connectivity to make your home a “smart home.”

Residential | Business | Contractor | Safety
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Natural Gas System Operations and Maintenance

Protecting the infrastructure of the natural gas system requires comprehensive maintenance to help ensure safe delivery of reliable natural gas.

All Services
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Garbage Pickup

The cities of Jackson and Medina use contractors for sollid waste collection while Jackson Energy Authority serves as a billing and collection agent only as a convenience for both cities.

Residential | Business | Contractor | Support
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New Self-Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant in Jackson. Check them out.

Residential
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Whole Home Coverage

Achieve fast, reliable, consistent Wi-Fi Internet throughout your home with Home Area Network and Adapt™.

Residential
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Settings & Controls

Explore parental controls and manage users through Access™ with unparalleled capabilities.

Residential
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Safe & Secure WiFi

Learn about safe and secured devices, worry-free browsing and no advertisements with Home Area Network.

Customer Service Chat