Business offices will be closed Monday, January 20 in observance of Martin Luther King, Jr. Day. Please visit one of our Customer Center Kiosks or our website if you need to make a utility payment. Crews will be on standby, so in the event of a utility emergency, please call 731-422-7500. Have a safe holiday.
Gas leaks can happen anywhere and be caused by a number of reasons: excavation damage, material defects, corrosion, worker error or events of nature. Regardless of the cause, it’s extremely important to know how to recognize the signs of a leak. Despite the fact that JEA adds a distinctive odor to natural gas, your sense of smell should not be the only thing you rely on for detecting gas leaks. Knowing what to look for and what to do in the event of a leak is key to a quick and easy response.
Get everyone out of the building immediately and leave the door open but remember to extinguish any smoking materials and other open flames
Find a safe area away from and upwind of the suspected leak
After leaving the area, in another location or neighbor’s house far from the suspected leak, call JEA at 731-422-7500 or 911