Business offices will be closed Monday, January 20 in observance of Martin Luther King, Jr. Day. Please visit one of our Customer Center Kiosks or our website if you need to make a utility payment. Crews will be on standby, so in the event of a utility emergency, please call 731-422-7500. Have a safe holiday.
Powerful storms often pass through our area, leaving damage to our utility services. In many instances, we can diagnose and often repair problems with minimal impact on our customers. Unfortunately, there are those storms that create major system-wide damage, leaving customers without power for an extended period of time. Restoring power after a major storm is a complex process that can affect each customer differently.
When our system is damaged by a major storm before any restoration begins our top priority is safety. Our employees assess the situation to make sure there are no life-threatening conditions such as live downed lines.
In the event of a widespread outage, JEA’s outage restoration plan is put into place immediately. The steps in this plan are designed to restore power as safe as possible to the greatest number of customers in the shortest amount of time. In general, restoration begins at the power source and ends at your house.