Business offices will be closed Monday, January 20 in observance of Martin Luther King, Jr. Day. Please visit one of our Customer Center Kiosks or our website if you need to make a utility payment. Crews will be on standby, so in the event of a utility emergency, please call 731-422-7500. Have a safe holiday.
Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it.
From time to time you may experience an issue with your utility services that needs attention but not immediately. Some non-emergency situations are often fixable without ever requiring the need for a Jackson Energy Authority technician. If you have a non-emergency problem, please contact Jackson Energy Authority customer service and support. Refer to the list below for examples of basic household utility problems.