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How to Read Your Broadband Bill

This sample broadband bill is for descriptive purposes only. Dates, values, packages and rates may not be representative of those currently in effect. If you have more than one service, you may receive a multi-page bill.

Cable Bill

Telephone Bill

  1. Customer Information:
    • Account Name – Name of account holder
    • Service Address – Location where services are used
    • Account Number – 12-digit reference number unique to every Jackson Energy Authority customer
  2. Cable Services:
    • The billing period for cable services
    • The itemized list of cable services including any package discounts that may apply
  3. Optional Cable Services:
    • The itemized list of optional services added to your cable service
  4. Cable Taxes/Fees:
    • Sales Tax – Tax for the amount billed
    • FCC FEE and Franchise Fees – Amount billed for government fees
    • Total Cable TV – The total amount due for Cable TV Services
  5. Internet Services:
    • The billing period for Internet services
    • The itemized list of internet services including any package discounts that may apply
  6. Telephone Local Service:
    • The telephone number that charges apply to
    • The itemized list of telephone services including any package discounts that may apply
  7. Optional Telephone Service Features:
    • The telephone number that charges apply to
    • The itemized list of features for telephone services
  8. Long Distance:
    • The telephone number that charges apply to
    • The itemized list of long distance charges including number called, date, time, number of minutes, and city
  9. Telephone Taxes/Fees:
    • Telephone service requires fees for federal and state taxes, fees and other charges. This is an itemized list of the amount billed for each.
    • Total Telephone – The total amount due for Telephone services

View a sample of your Jackson Energy Authority utility bill.

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