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Getting Started

Getting services with Jackson Energy Authority is a simple process but could require documents or fees from other sources including the City of Jackson and Madison County. Please refer to the information below to get started.


New to town and never had services with Jackson Energy Authority?

Your first step will be to fill out and submit an application for service. For residential construction, the application can be completed online and submitted by email. For commercial construction, the application can be downloaded, completed and submitted by email or in person. Once the application has been submitted, a New Accounts Coordinator will create a new address or premise number/ID and contact you with your new customer account number.


Existing Jackson Energy Authority customer?

If you have existing services with Jackson Energy Authority, please contact New Accounts Services to have a new address or premise number/ID created.


Setting Up Services

Utility specific information is needed for the work order flow process in order to get services set up.

Electric

Natural Gas

Propane

Water

New Installation (Developer installed mains and service laterals)

Fire Hydrant Meters

Wastewater (Jackson city limits only)

Gravity Fed System


To begin the construction process with Jackson Energy Authority, please call New Accounts at 731-422-7315 or 888-577-6427.


Resources

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Commercial/Industrial Service Application

Application required for those new to town and new to Jackson Energy Authority

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Residential Service Application

Application required for those new to town and new to Jackson Energy Authority

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Propane Service Agreement

Contract necessary for the purchase of propane services through Jackson Energy Authority

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Fire Hydrant Meter Agreement

The contract required for installation of fire hydrant meters

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Work Order Flow Process

Overview of the process flow of getting services set up
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