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Non-Emergency Problems
Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it. Contact Us From time to time you may experience an issue with your utility services that needs attention but not immediately. Some…
https://www.jaxenergy.com/index.php/learning-center-articles/non-emergency-problems
Bills & Payments
Understanding My Bill Receiving one bill for multiple utility services that includes cable TV, Internet and telephone can be a convenience. It can also be overwhelming and stressful. Explore this section to help you understand how to read your bill, learn about levelized billing and review the many payment options…
https://www.jaxenergy.com/index.php/support/bills-payments
Emergencies
Knowing what to do in the event of an emergency is critical for our customers and community. Browse the stories below for important information that can help keep everyone safe.
https://www.jaxenergy.com/index.php/support/emergencies
Water
https://www.jaxenergy.com/index.php/business/business-water
Wastewater
https://www.jaxenergy.com/index.php/business/business-wastewater
Electric
https://www.jaxenergy.com/index.php/business/business-electric
Broadband
https://www.jaxenergy.com/index.php/business/broadband
Customer Safety
https://www.jaxenergy.com/index.php/safety/customer-safety
How to Shut Off Gas at the Meter
Before you shut off gas at the meter, you should know exactly where to locate your gas meter and the shutoff valve. Your natural gas meter should be mounted outside your home where the gas service line comes up from the ground to your meter, on the side or the…
https://www.jaxenergy.com/index.php/learning-center-articles/how-to-shut-off-gas-at-the-meter
Excess Flow Valves
A federal regulation of the U.S. Department of Transportation concerning gas pipeline safety requires all natural gas utilities to inform customers of their right to request the installation of an Excess Flow Valve (EFV) on qualified natural gas service lines. An EFV is a mechanical shut-off device that can be…
https://www.jaxenergy.com/index.php/learning-center-articles/excess-flow-valves