Frequent Questions

Customers come first at Jackson Energy Authority. If you have a question about your utilities, cable TV, Internet, or telephone services, we are always happy help. Below is a list of frequently asked questions that offers introductory answers about getting service, reading your bill, and several other topics. Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions or if you need immediate assistance, please call us at 731.422.7500 to speak with one of our friendly customer service representatives.

FAQ about our services

What services are available?
How can I sign up for services?
I am moving, how do I transfer service?
How do I read my bill?

What services are available?

JEA customers enjoy the convenience of getting electricity, natural gas, propane, water, wastewater, cable TV, Internet, and telephone services from one provider. To see what services are available in your area, call 731-422-7500.
top

How can I sign up for services?

You can call 731-422-7500 to speak with customer service. Our friendly representatives are available between 7 a.m. and 9 p.m. weekdays when you call.  For emergencies we are available 24 hours every day, or you can apply in person:

Admin. Office: 119 East College Street , Jackson, TN  38301
(M-F 8 am-5 pm)

JEA Customer Center: 2030 Pleasant Plains Ext., Jackson, TN  38305
(M-F 8 am-6 pm, Sat 9 am-1 pm)

top

I am moving, how do I transfer service?

If you are moving or transferring utility services to another location within our system, call us at 731-422-7500 and give us the details of your move. It is best to give us as much advance notice as possible. A $20 charge to transfer services will be added to your bill.
top

How do I read my bill?

Your utility bill is based on the amount of utilities that you use. Your bill will reflect this usage, how much you owe for each utility, your total owed by the due date, and the amount owed if you pay after this date. If you have requested additional services or merchandise you may find other charges on your bill such as city garbage collection, or a pole and security light for your yard. For more information about understanding how to read your bill, click here.
top