Jackson Energy Authority is an equal opportunity employer and does not discriminate on the basis of age, race, color, gender, marital status, religion, national origin, disability or any other classification protected by federal, state or local law.
To file a complaint with Jackson Energy Authority, please contact Barry Cross, Title VI Coordinator, at (731) 422-7330.
To file a Title VI complaint with the Department of Justice, please select the following link: http://www.justice.gov/crt/complaint/
CSR I (Full-time)
Serves as initial point of contact for customer issues with a goal of providing first call resolution. CSR's functioning at this level are capable of working in Service and Sales and assist with Billing or Credit duties where predetermined guidelines are established. CSRs may work various locations, days, and hours according to schedule and need.
Associate degree in business or related area with 1 year customer service experience or high school diploma (GED) with 3 years customer service experience; preferably with an automated customer service system, billing and/or credit.
To be eligible for the CSR I position, candidates must have a credit score of 660 or above. Please download, sign and attach this Credit Report Acknowledgement document with your application if applying for this position.
Position completes field service requests related to gas and water service calls. Excellent customer relations skills and proven mechanical and technical abilities required.
Must have high school diploma or GED and a minimum of 4 years' experience in gas pipefitting. Master Gas Pipefitter License required. Completion of ITS Study Courses required within 6-months of employment. Must have and maintain a valid Tennessee Class "D" license.
This position also requires on-call work.
Job Application Instructions:
- Click the link below to download the application.
- Print application.
- Fill out the application. (Be sure to proofread before signing and submitting your application.)
- Sign your application. An unsigned application will not be considered.
Send application and resumes to:
Jackson Energy Authority
P.O. Box 68
Jackson, TN 38302