Safety Tips

Electricity

  • When you see a downed electric power line, call Jackson Energy Authority immediately at 422-7500. Do not touch it; never assume electric wires are dead.
  • Don't climb or attach anything to utility poles.
  • Avoid overhead electric power lines when using long-handled equipment, tall ladders, television antennas or kites. If a kite string gets tangled in the electric lines, call Jackson Energy Authority. We will remove it for you.
  • Make sure your home is wired correctly for electricity and that your tools and appliances are properly grounded.
  • Do not overload your circuits, electric outlets or extension cords.
  • Take extra precaution when using electrical equipment outdoors. Be sure to use fixtures and bulbs designed for outdoor use. Outdoor wiring should be on its own ground-fault circuit.
  • Never touch electrical equipment when you are bathing, standing on a wet floor or have wet hands.
  • Check your cords on electric equipment. Replace those that are frayed or damaged. Remember that lightning is electricity. Never stand under a tree or near a utility pole in a storm.
  • Plant tall-growing trees at least 50 feet away from power lines. Falling limbs on power lines are a major cause of power outages.

Gas

Gas is odorless, so a chemical is added to it. The chemical's unpleasant smell helps you to detect potentially dangerous gas leaks from faulty appliances, broken pipes or broken mains.

  • If you smell a slight odor of gas indoors, check your pilot lights to make sure they are lit. If that is not the problem, leave the building and call us from a neighbor's telephone.
  • If the gas odor is strong, leave the building immediately. Do not turn on any lights or appliances. Leave the doors and windows open if possible. Don't light a match, use your telephone or switch anything on or off. Go to your nearest neighbor and then call us.
  • To keep your home safe from carbon monoxide poisoning, make sure all of your gas appliances, including gas space heaters, are installed and serviced by a qualified person. Each year have a qualified serviceman check your appliances and heating units for safety.
  • In an emergency situation, such as a punctured gas line or even an earthquake, turn off the gas coming in to your home. Learn the location of your natural gas valve.
  • Do not keep trying if you are having trouble lighting a pilot light. Call Jackson Energy Authority or your plumber.

Download the Natural Gas safety brochure: English or Spanish


Propane

Jackson Energy Authority reminds you to play it safe with your propane use. An unpleasant odor put in the propane gas helps you detect potentially dangerous leaks from faulty appliances, broken pipes or your tank.

If you smell or suspect a gas leak:

  • Put out all smoking materials.
  • Do not use electrical switches or appliances or the telephone.
  • Do not try to re-light any pilot lights.
  • Get everyone out of your home. Call Jackson Energy Authority or your plumber from a neighbor's home.

Other Propane Safety Tips:

  • In an emergency situation, such as a punctured propane line or even an earthquake, you can turn off the propane coming in to your home. Lift up the dome on the top of your propane tank and turn the gas valve clockwise.
  • Do not keep trying if you are having trouble lighting a pilot light. Call Jackson Energy Authority or your plumber. Metered customers pay no labor charge for our services.
  • Use only propane appliances that have a seal from a recognized independent testing laboratory. Whenever you need to dig near your propane tank or underground line, call 811, so that all underground utility lines can first be located.

Water/Wastewater

  • Prepare your exterior water pipes for winter weather by wrapping them so they won't freeze. If the heat goes out in your home, keep a tap running slowly in the bathroom or kitchen to protect the pipes from freezing.
  • Don't thaw frozen pipes with torches.
  • If you smell sewer gas in your home or if wastewater is backing up, call Jackson Energy Authority immediately.
  • Do not submerge a water hose in a tank, bucket or swimming pool. This could create a back flow of polluted water into your plumbing system. If you think you have a backflow problem, call Jackson Energy Authority.

Call 811 Before You Dig:

Whenever you need to dig, call 811 so that all underground utility lines can first be located. Make sure you contact Tennessee One Call at least three working days before you plan to dig, drill, or blast. Learn more about Tennessee 811.