Sign In Request Service Emergency

Learning Center

Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.



Filtered Results

preview image logo

Sanitary Sewer vs. Storm Sewer

Not all drains are the same. Understanding the difference and respecting their separate purposes can help prevent environmental pollution

preview image logo

Cross Connection Control & Backflow Prevention

Once JEA’s safe, high quality water reaches your home, cross connections and backflow could be a source of contamination to the public water system.

preview image logo

Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

preview image logo

Restoration Process

Restoring power following system-wide damage is a methodical, complex process.

preview image logo

Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

preview image logo

How to Read Your Bill

The typical utility bill is full of important messages and helpful information for managing your utility usage.

preview image logo

Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

preview image logo

Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

preview image logo

Crews & Worksites

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

preview image logo

Emergency Preparedness

Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.

preview image logo

Rates

Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.

preview image logo

JEA App

From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.

preview image logo

Inflow & Infiltration

Sanitary sewers can develop cracks or breaks that allow clear water (groundwater) to enter the system, causing treatment and potential overflow issues.

preview image logo

Repairs & Rehabilitation

Once inflow and infiltration sources along the wastewater system have been identified, proper repairs and rehabilitation can add life to the wastewater system.

preview image logo

Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

preview image logo

System Maintenance

Although it seems to be a waste of good, clean water, fire hydrant flushing is essential in protecting the public health.

preview image logo

Hazardous Materials

Wastewater belongs in the sanitary sewer - hazardous materials do not. These should be disposed of properly to help protect the wastewater system and the environment.

preview image logo

Business Start Services

Starting services with Jackson Energy Authority for your business is a simple process but could require documents, fees or deposits.

preview image logo

Utility Contractor Requirements

Contractors must have all applicable and current MU licensing.

preview image logo

Wastewater System Cleaning

Just as the arteries in the human body get clogged and need clearing, so do the wastewater pipes. A thorough cleaning leaves the pipes free of debris and sediments.

preview image logo

Preventing Wastewater Backups

Wastewater backups can be unpleasant, costly and cause potential health risks. Using your toilet as a trash can is most often the culprit. Clean pipes = no gripes.

preview image logo

Wastewater Treatment

Once considered as unnecessary, wastewater treatment is now an essential process that helps protect against disease-causing bacteria, viruses and water pollution.

preview image logo

Wastewater Collection

Before wastewater gets to the treatment process, it has to be collected and then transported to the treatment plants through a complex but efficient network.

preview image logo

Our Wastewater System

Jackson Energy Authority’s wastewater system provides an invaluable, vital service for the health of our community and good stewardship of our environment.