JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the Jackson Energy Authority Learning Center! Articles, videos and pdf documents about our electric, gas, propane, water, and wastewater services are right at your fingertips. Browse topics by using the filters below or search by keyword. See a topic that interests you? Simply select it to learn more.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
Illuminate your parking lot while providing security with the help of durable LED security or floodlights.
Trees, shrubs, flowers and decorative grasses are a great addition to our landscape but those planted too close to utility lines and equipment become safety hazards.
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
The typical utility bill is full of important messages and helpful information for managing your utility usage.
Restoring power following system-wide damage is a methodical, complex process.
Learn more about basic household utility and broadband problems that may not need immediate attention.
Save paper and the environment when you eliminate your paper bill and go paperless.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Are you prepared in the event of a utility emergency or disaster? Having an emergency kit in your home is good practice in case an unexpected, disruptive event happens.
Jackson Energy Authority supports sustainability by using the power of the sun to generate renewable energy and market renewable energy credits to corporations and industries.
Energy efficiency is an important factor to help drive down operation costs. By understanding how your business consumes energy, you can better manage your energy use.
Jackson Energy Authority customers enjoy some of the lowest rates in the country. View residential and commercial rates for electricity, natural gas, propane, water, wastewater, cable TV, internet and telephone services.
From billing inquiries to electric outages to payments, stay informed with the JEA mobile phone app currently available for iPhone and Android phones.
Make a lasting impact on the environment by supporting clean, renewable energy and reducing your carbon footprint.
Help protect the environment while saving money on your water and wastewater utility bill. Here are a few tips to use water efficiently.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
Contractors must have all applicable and current MU licensing.
Get expert advice and incentives to help you boost the bottom line of your business or industry, regardless of whether you are looking to minimize your carbon footprint, remain competitive or adopt smart technologies.
Monitor your energy consumption to help reduce energy waste and better manage your energy costs.
Starting services with Jackson Energy Authority for your business is a simple process but could require documents, fees or deposits.
To keep our communities powered 24/7, electricity must be generated via power plants and distributed via electric utilities.