Understanding Your Bill

Paying your bill
How to read your bill

Your utility bill is based on the amount of utilities that you use. Your bill will reflect this usage, how much you owe for each utility, your total owed by the due date and the amount owed if you pay after this date.

Information on your bill will help you track your utility usage over time. You can compare your current use with the amount you used a month ago and a year ago. If you need help understanding how to read your bill, click here.

Your utility usage will vary from month to month for several reasons:

• The number of days in the billing period. Although we try to read your meters on the same day each month, holidays and weekends can cause a longer or shorter billing period.
• Changes in the weather.
• The number of people in your home.

Other charges
Besides charges for our basic services of gas, electricity, water and wastewater, you may find other charges on your bill:

"City garbage collection," is your charge from the City of Jackson for picking up your garbage. As a convenience to City residents, Jackson Energy Authority acts as a billing and collection agent for the City garbage service. Call the City Sanitation Department at 425-8545 or the City Hotline at 425-CITY if you have questions about garbage service.

You also may be billed for merchandise or other services from JEA. We sell gas and electric grills, for example. For a monthly charge, we will provide a pole and security light for your yard.

Estimating Your Bill
A locked gate, unfriendly animal or severe weather may prevent us from reading your meter during a particular month. We then estimate your bill based on our records of your past usage. After we read your meters the next month, your bill will be corrected to reflect actual usage.

Questions about your bill? Call us at 731-422-7500 or e-mail us at jaxenergy@jaxenergy.com.