Customer Service

At Jackson Energy Authority, good customer service is our first priority. Our employees are on the job 24 hours a day to make sure you have reliable gas, electric, water, wastewater and broadband service. Our servicemen come to your door at no extra charge to help you troubleshoot any utility problem you may have. Our phone center employees answer your phone calls within seven seconds - 97 percent of the time. Our meter readers have an accuracy rate of 99.99 percent.

We believe so strongly in good customer service that we guarantee our service. Our customers know they can rely on us - whether it be to restore utility services quickly in an emergency or to answer the phone quickly when you call us.

Jackson Energy Authority… One thing you can count on.