In an emergency, Jackson Energy Authority follows a plan as it restores power.

• When a major power outage occurs, JEA's first step is to assess the situation.
• Then we begin restoring power to major distribution points and feeder lines that leave electric substations so that we can safely restore power to the greatest number of customers in the shortest time possible. Jackson Energy Authority's electric distribution system is built so that most parts of the community and many neighborhoods can be served by more than one substation or feeder line. If electricity is lost, we often can restore power by bringing it in from another point.
• Next, we repair lines that affect groups of customers, such as a line feeding a street or neighborhood.
• Finally, we concentrate on repairing damage to service lines to individual customers. Repairing a service line first is useless if the main line in the neighborhood is dead or if the feeder line to the neighborhood has no power.
• As we restore power, we give priority to hospitals, nursing homes and people dependent on life support equipment.

Our state-of-the art monitoring equipment of our Electric System lets us know immediately about problems on our feeder lines. Still, we rely on our customers to help us pinpoint problems. If your electricity goes off -- call us at 422-7500 -- any time of the day or night.