Frequently Asked Questions

General     |     Cable TV     |     Internet     |     EPlus.net Email     |     Telephone     |     Pricing

 

How-to Guides

 

General Service Questions

When will service be available in my area?

Please call Customer Service for further information at 731.422.7500.

How do I get or sign up for service?

You can give us a call to speak with one of our friendly service representatives to sign up for services.

I’m a Jackson Energy Authority customer. Why can’t I get service?

Services are available to customers who reside inside Jackson Energy Authority’s current electric service area. This is due to our fiber facilities being attached to electric poles.

Do customers need an existing account relationship with Jackson Energy Authority to obtain broadband service?

Yes, since we bill customers on their existing Jackson Energy Authority utility bill, one requirement is that services for broadband be applied for by the account of record for existing utilities.

After I place my order, how long will it take to get service?

We anticipate most orders to be completed within 7 days. Many will occur well inside this timeframe. The timing will depend primarily upon when the service is requested, weather restrictions, any additional wiring requirements as well as issues related to transferring your local telephone number if telephone service is included. Our customer service representatives will keep you apprised of scheduling to assure we meet your specific needs at the time you requested service.

Will I have to sign a contract?

JEA doesn’t require contracts for regular monthly services. Deeply discounted packages may require participation commitments to secure lower rates.

 

Cable TV

What is our cable channel line-up?

We have a full array of all the popular cable networks including digital networks and multi channel HBO, Cinemax, Showtime, STARZ, and Pay-Per-View programming as well as High Definition programming on several channels.

Will I need new wires in my house for cable?

In most cases, customers will be able to use their existing cable and phone lines inside the home.

Can I buy channels a la carte?

Due to contract requirements from programmers JEA is not allowed to offer channels individually, however we offer various levels of our services.

Do you offer packages?

Yes. We surveyed our customers and used this information to create packages designed to meet our customers' needs.

Do you have Pay-Per-View?

Yes.

Do you have Video on Demand?

We offer Pay-Per-View programming with start times staggered every 30 minutes for your convenience.

 

Internet

How fast will Internet be?

The different speeds are an indication of how fast your Internet files are downloaded from one computer to another over the Internet. Speeds are measured in the form of Kilobits and Megabits per second. A typical dialup modem can achieve download speeds between 28.8 and 56 Kilobits per second, or 28 Kbps to 56 Kbps (also abbreviated as 28K to 56K). Dial-up modem speeds are very slow compared to the various broadband speeds that EPlus Broadband offers. Currently we offer speeds up to 50 Mbps for homes and even faster speeds for businesses.

What is upload vs. download?

The download speed is the measure of how fast the your computer can download a file from the Internet. The upload speed is the measure of speed from your computer to the Internet.

How do I figure out which speed is right for me?

Click here to view our Speed Recommendation Chart. You can use this chart to determine a range of speeds that fit your activities.

Do you have a block for the Internet that keeps kids from going to inappropriate sites?

With the purchase of EPlus Internet service you get the Internet Security Suite (ISS) FREE. The ISS package includes virus protection, firewall security, privacy management: anti-spyware, pop-up blocker, and ad blocker, plus parental controls.

If you are interested in additional protection, there are multiple software programs available on the market which offer monitoring, blocking and filtering of chat sessions, email, web sites and search requests. A list of filtering and parental control programs can be found at www.safekids.com

Will you offer packages?

Yes. We surveyed our customers and used this information to create packages designed to meet our customers' needs.

Will I need new wires in my house for internet?

Our high speed internet services will require the installation of CAT5 WIRING which is just about the size of telephone wiring. Our service personnel will install this during the installation of your order. Your computer must currently have/or be capable of accepting a network card to receive the speeds we will offer. (CAT 5 is the wire from your wall and the network card is the device where the wire attaches to your computer.) No modem will be required to receive our Internet services.

Are there any minimum PC requirements?

Most PC's will be capable of achieving the minimum requirements of our system. If you have any questions our personnel are capable of advising you regarding your computers specific requirements. Click here to view our computer requirements.

 

EPlus.net Email

What do I need to do to get started with eplus.net?

Log in to your email account at http://webmail.eplus.net with your username and password. If you want to visit Google services directly, bookmark the Start Page as your browser's homepage. On the Start Page, you can preview your latest email messages, calendar events, and documents. You can even chat with people on your Contacts list.

How do I view my emails using Outlook, Apple Mail, Windows Mail, Thunderbird, or iPhone?

Prepare your email client software by setting up the POP or IMAP information. This can be found on our Email Help page or at http://account.eplus.net/help/imapWalkThrough.html. If you prefer to speak with one of our customer service representatives, call 422-7500.

What does an eplus.net account include?

Email, Calendar, and many other web applications from Google.

What are the URLs to access eplus.net features and services?

New Account Activation
Account Management
Webmail
Home Page / Portal		 newaccount.eplus.net
account.eplus.net
webmail.eplus.net
www.eplus.net

I forgot my password. How do I retrieve it?

If you forgot your password or need to change your password you can make these changes by logging in to your account settings on the Online Services Manager (Account Management) page. Also, you can call Jackson Energy Authority to set up your password.

After I login to eplus.net I am logged into Google Documents without a way back to the homepage. How do I get back to the homepage?

We are currently working on a solution for this situation, meanwhile you can login and then go back to your address bar, type in eplus.net manually and it will take you back to the homepage.

 

Telephone

Will I need to change phone numbers if I order EPlus telephone?

No. You will be able to keep your same phone number with your new service or receive a new number. This is the choice of the customer. However, local number portability is not available to customer from a cellular service or certain VoIP services.

What features are available with your telephone service?

You may add a Feature Pak to your telephone service. Each feature is described in our Telephone Feature Guide.

 

Pricing Questions

How much will service cost?

Our prices will be very competitive with other cable and satellite providers.

Will I have to pay in advance?

Monthly service will be billed after you use the service. An advance deposit may be required depending on an individual’s credit history.

What is the cost of installation?

There may be a small installation fee for wiring within the home, however these charges may be waived during introductory or special promotions.

Will all services be on one bill or separate bills?

For your convenience, all new changes and services will be on your current Jackson Energy Authority utility bill.

Will discounts be offered to customers subscribing to all services?

Yes. Customers will receive discounts for taking multiple services. Click here to view our Packages and Pricing.

Will you offer Senior Citizen Discounts?

Jackson Energy Authority has already discounted all of our services for all customers.