About Jackson Energy Authority

Welcome to Jackson Energy Authority
At Jackson Energy Authority, our mission is to provide exceptional utility services that create value for our customers and our community. We provide electric, natural gas, water and wastewater services to about 40,000 residences, businesses and industry in Jackson and parts of Madison County. We also supply propane to customers not on our natural gas system.

Vision
Jackson Energy Authority will continue to improve the quality of life in our community through the delivery of high quality services to our customers. Jackson Energy Authority will be an industry leader in providing utility services, exceeding the expectations of our customers. Jackson Energy Authority's employees will be recognized by those we serve as the most knowledgeable, highly-skilled and customer-focused workforce available. Jackson Energy Authority will be a leader in the economic development of the community we serve.

Values Statement
The values that reflect our culture and which our employees must possess to ensure our mission and vision are: Integrity, Respect, Fairness, Loyalty, and Innovation

A Public Utility
Jackson Energy Authority is a public utility created under a private act passed by the Tennessee Legislature. JEA's assets and operations are paid for through its utility rates -- not tax money. Jackson Energy Authority is governed by a five-member Board of Directors, appointed by Jackson's Mayor and City Council.

Customers come first at JEA. If you have a question about your utilities or if you want a copy of our Customer Service Guide, just call us at 731-422-7500 or send us an e-mail at jaxenergy@jaxenergy.com.

Jackson Energy Authority, a member of the Better Business Bureau, is committed to protecting our customers' privacy when they use our online services. For a look at our privacy policy, click here.